Westchester West Apartments

I have to say, reading the reviews I was hesitated in coming to live here. But honestly all that changed when I sat down and meet with Sarah the manager , Cynthia the leasing consultant and my absolute favorite people are the Maintenance team Joaquin, Douglas, Hugo, and Jordan. these men went above in behind in their customer services. They all did. The place is under new management and you can tell that they are doing their best in trying and making things right. I feel so welcomes and safe... living here. Lee mas

Absolutely the worst housing experience of my life. Where to start? The day I moved in, our locks were janky and the key got stuck in the door. This caused us to call a locksmith. Red flag number one. Then came the mice. Not one mouse. Mice. You will find mouse poop on your furniture, your stove and your belongings. We caught 12-15 and saw even more. Throughout the entire year. We kept all our food in boxes for months. 2 months the first time, 3 months the second time. We bought our own traps.... We did actually everything possible to get rid of them. It was a structural problem. There were massive holes throughout the entire 2 bedroom. We alerted management and they “fixed” them several times but they never actually patched all the holes. I sent over 35 emails to management over the year to fix the problem once and for all… it didn’t work. On top of all this, our bathtub was always clogged. Turns out, also a structural issue. They said they would have to guy the pipes to actually fix it so we basically just had to deal with it. Their maintenance people would only come for 5 minutes max every time. We called the county on them due to the unsafe living conditions. An agent came and forced them to fix it and after they “fixed” it - I found another hole myself. Now they are trying to charge me for the kitchen counter top and their was actually nothing wrong with it… this place is AWFUL!!! Honestly, they owe me pet rent for the unwanted rodents. I am taking them to court. Lee mas

Office never andwers phone calls or emails. A man was shot and killed and a few weeks later shots were fired. Complaints are not follow through regarding disturbances from drunk people. Almost every weekend you will heard men gathered in the parking lot drinking with loud music past midnight and nothing gets addressed. Security and safety is not a priority there. Maintanance almost non- existent. Requests are not answered on time. Go live somewhere else.

The management was nice at first prior to covid. After they changed member at the office and when the pandemic started it was hard to get in touch with them. They shut their offices to tenants and never responded to emails. We had started experiencing bad service when there was a leak on th AC unit to a point that it spreaded in the living rooms carpet. It took them forever to respond to the issue and it was hard to get in touch with someone at the office. We had to leave and not continue our... lease cause of the poor feedback. They even charge me $250 for not giving them ample time to vacate the unit while they never answe emails nor calls and the doors are covered so that no one can see anyone inside. AVOID this apartments as issues will rise and you will be left on your own after signing that lease. Lee mas

Great customer service, apartments are spacious and very nice. Good thing about this community is that it’s close to me kids schools!! Thank you for your services