Windsor Place Apartments

I only gave the 1 star because I had to. They care nothing about the safety of their residents. If you report a problem to you, they’ll tell you to just call the police, even if it something that they can do about it. They have no care about who comes in and out of buildings that are supposed to be “secured”. They spend their time and money fixing up the outside of apartment and landscaping. Meanwhile, the inside of the units are falling apart, literally making me and my family sick.

I’ve been here for over a year, and I honestly wish that I didn’t renew my lease. They went up on rent when nothing is getting better. The apartments are so and constantly falling apartment and all the care about is the outside landscape. Maintenance takes weeks, sometimes a month to come. They’ve shut our water off TWICE with no notification. They allow residents to have more the 2 assigned park spots, leaving the other people who actually need them out of luck. Save yourself the trouble and do... not move here. Lee mas

I've lived at Windsor Place 5 yrs. The management is always very friendly and helpful. The maintenance workers are quick to fix any issues that may arise, they also do a great job keeping all of the common areas clean!

Apartment was clean, rather quiet and up to date. I had a few questions when moving in. The leasing people were so very kind and told me to call anytime. I'm happy to have been able to get this apartment.

My husband and I have had quite a few problems with Windsor Place. Even when working with Kristen, the property manager. She acts very helpful and is a very nice woman (the nicest employee we have dealt with other than Adam) but you never end up getting anywhere when working with her. For example, two months ago I paid my rent 31st of August.(I’ve never had a late payment since the day that I moved in) 4 days later I notice the money was never deducted from my bank account, so I brought it up to... an office worker by the name of Beth. She continued to tell me that my bank account was closed due to insufficient funds and that I had $50 in late fees/NSF fees. Beth told me I needed a letter from the bank claiming it was a bank error in order for them to help me at all. Thinking it was a bank error I drove to the bank and was dumb founded when the teller printed my statements and it showed that Windsor Place hadn’t even attempted to take the money from my account. After driving back and forth between the office and the bank for 3 hours, I got everything I could to prove that it was a mistake on Windsor’s part. Beth wasn’t helping, got an attitude and continued to make me feel as though everything was my fault. I made it known that I felt as though I was not getting the proper help, thankfully that is when Kristen spoke with me. She told me we would work together to figure this out, I was ecstatic. A few days later Kristen called and was nice enough to apologize saying that it was an error on Windsor’s end and that she would have all of the fees removed. I was so happy thinking this would be the end of the problems. Needless to say that was actually the beginning of this nightmare. The next month came and the same ordeal happened. Fees and all. This time Kristen claimed that I had no account with Edward Rose and that I was logging in through an old roommates account which was causing all of these issues.....this upset me because once again I was told it was my fault. That was not and has never been the case. I’ve had my own log in to Edward Rose since the day I moved in. I even logged into my own account that I pay my rent from, in the office while speaking with Adam during the first debacle. Again they had to remove the fees from our accounts, because it was not actually our fault. Then I was told that I need to pay rent from my husbands account from here on out. This has been nothing but an inconvenience. Lee mas