Eitel Apartments

Absolutely terrible communication, they put us on a waitlist that required $500 non refundable after 3 days and then petitioned us for info multiple times that ran over the 3 day limit. They are only here for your money. The apts themselves are fine but the process is exhausting and building management is incompetent overall, whatever you do I HIGHLY urge you to look elsewhere, these folks are not worth it.

They won't return your deposit. The management team is not responsive and have take a lot of time to process smaller things

Looks nice on the surface but really quality cheap plumbing and amenities. Also once you’re living here you’re no longer valued. Any request or work order takes forever and management acts like you’re the biggest burden for wanting things fixed. They say they have security and concierge though dropped those services, I at least didnt seen any for the better part of a year before moving.

If you’re applying for an apartment or showing any interest in renting, don’t expect nearly as much response as a resident. When I first toured, they showed me an apartment that was A) Not the unit they ended up giving me B) A different floor plan, C) on a different floor than the actual apartment. I didn’t get to see my actual apartment since move in day. The management takes weeks or even months to reply if at all. The mail room is a mess. There is absolutely no order to their system, they... just put it on whatever shelf it fits on. Some of the hallways smell bad pretty often due to the dumpster in the loading dock that half of the time has the door wide open. Despite what may be insinuated, there’s no concierge. My apartment has quarter walls all throughout, it just looks like an oversight. I really wouldn’t go with them, I’ve had a terrible experience here. Look for other apartments around the area that are more reasonably priced for the quality and with decent reviews. Seems like almost everyone here has had a bad experience. :/ Lee mas

If I could rate this organization at 0 stars, I would. My husband and I had a bad experience with Eitel Apartments from the very beginning. Management consistently overlooks important details, has poor communication (it either takes them days to respond or you have to do significant follow up to get answers and it's rare that someone is available in the office or answers the phone) and is snarky or rude when communicated with. They will tell you that there's on-site security and concierge when... you move in - we moved out mid May and hadn't seen a security guard for months and hadn't seen a concierge for even longer. Even when they had the concierge, the concierge doesn't do anything. They will tell you whatever you want to hear and offer you move-in deals to get you in the door but they do not value the tenants that they currently have. If you decide to move in despite this warning, take photos of EVERYTHING before you move in and when you move out because in more ways than one, management tries to nickel and dime their tenants for everything that they can. I could give a million examples of the ways that living here was extremely frustrating and/or unsafe. Save your money and move to literally any of the other apartment buildings in the area. Lee mas