11/9/24
fleas
my place is infested with fleas, I don't own a dog but I do have an indoor cat. I treated my whole place and my cat twice called the office for an exterminator and they are still there. my carpet was never cleaned before I moved in, my son's feet and mine would be black after walking on the carpet for 10 minutes had to get the carpet deep cleaned. they tore the metal lock on the door frame off my door after a maintenance call where I couldn't lock or unlock my door, ignored the weather stripping... coming off the door that I also called to have fix. water will produce mold in toilet if not scrubbed at least every couple of days
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Administrador de la propiedad en Westchester Village respondió a esta revisión
Thank you for sharing your feedback with us. We recognize the significance of maintaining a clean and comfortable environment, and we sincerely apologize that your experience has not lived up to your expectations. Please rest assured that we take... pest control matters very seriously. After learning about the flea infestation on September 4th, we promptly reached out to Rottler, who inspected the area and found no evidence of fleas. Nonetheless, we initiated the first treatment as a precaution. When you informed us that the issue persisted, we swiftly organized a second treatment, which was carried out on September 11th.
We understand the frustration that comes with pest problems, and we acknowledge that sometimes multiple treatments are necessary for a complete resolution. We are dedicated to collaborating with you until this situation is entirely resolved. Should you have any further concerns or require additional assistance, please feel free to contact us directly. We are here to support you and ensure that your living conditions meet your expectations. Thank you for your patience and understanding as we work to resolve this issue. We value you as a resident and are committed to making your home a comfortable place to live.
