Forest Woods Apartamentos

It’s insane how smooth and efficient the process for maintenance is at Forest Woods. I’ve had a handful of requests for various things to be “fine tuned” in my unit and it’s so easy and quickly accomplished EVERY TIME. My most recent request was to fix the shower dial which I thought would take some time. Nope! They sent a really nice guy named Dustin who was in and out in like less than ten minutes! Thank you to the Forest Woods team for their excellent support to tenant needs.

My partner and I found Forest woods while looking for apartments close to Castlewood State Park. We were drawn in immediately by the gardens and proximity to outdoor activities.

We quickly realized how friendly the staff is too. We have lived here for the better part of a year and have always had maintenance requests fulfilled quickly (usually same day) and the grounds are taken care of well.

At Forest we didn’t like the idea of carpet, but our dogs love it and since we rarely hear our... neighbors I imagine the carpet helps with sound proofing!

After renting many privately owned houses and managed apartments, Forest woods really combines the best of both worlds! As long as we live in Saint Louis this is our home. Lee mas

I loved living here for my 6 1/2 years! My boyfriend and I bought a home, otherwise I would still be here. It had everything I needed. I loved having in unit laundry and I could go on and on about my kitchen. The staff was always friendly and helpful and I have no complaints. If the occasion ever arose I would move back in a heartbeat.

I only moved because geographically it didn't fit my needs anymore. The management staff is very good during the entire process from application to move out. Never hard to contact and friendly when you need something. It's a quiet neighborhood, tucked away from any main roads. Pool and exercise room is maintained very well. Sad to have had to leave.

The property has a very high turnover rate in staffing which is very problematic when you are trying to get things taken care of regarding your apartment. Also, after I moved out they told me that they were keeping my deposit and that I owed them over $800 dollars for replacement of the carpet. The carpet was 3 years old when I moved out. The reason for replacement (including the padding underneath) was excessive damage from my dogs. I shampooed and cleaned the carpets in my apartment multiple... times and left it in very nice condition because I don't like living in a dirty house. When I spoke with GEM about this, they said, "the end result of our conversation is the same" and wrote me off.

I will never work with this company again. Their customer service is absolutely awful. Would not recommend them at all Lee mas