The Pearl at Highland Village Apartamentos

The area will get you, a walking park right across the street, a playground for kids right next to it, even close to any and everything. HOWEVER, nothing gets fixed in a timely manner, management is the most incompetent bunch of passing the buck liars. I moved in on Oct 23 front door needed to be replaced and I was continuously told it would be. it was finally done July when property manager came on site. Air conditioning was out for 4 days at up to 83 degrees. Please don't give these people... your money!!! Lee mas

Please do not waste your time here. My experience was very recent! Awful, ignorant management and OVERPRICED, trashy complex. Tried to offer me a smoked-out unit with cabinets that looked like they were eroding and tried to call it "move-in" ready.

I moved to these apartments with great expectations. However, I have been disappointed in the quality of service with the upkeep of the apartment maintenance when required. This is my second year living here and of the repairs I have requested have been completed or looked into by maintenance. The first and second request was to repair the commodes in my bathrooms and there was not response from maintenance or the office. I had to go to Lowes and buy the parts myself to repair both toilets. ... The third and fourth request was for maintenance to come by to fix a water issue which flood my living room and one of my bathrooms. The water was leaking inside the wall of the living room and draining on the floor. The same thing is happening in my bathroom with water draining from the wall behind the toilet as well as soaking underneath the wooden floor. I have had to place towels to soak up the water in my living room and bathroom while I am still waiting on maintenance. Unfortunately, this is not something I can to Lowes to buy and repair myself, so the towels are still used to soak up the water which is increasing my monthly rent. Big disappointment with these apartments in which I had such great hopes for and big disappointment in the apartment service staff. I guess when this lease is up, I will be looking elsewhere to move. Lee mas

I wish I had heeded the warnings. The office personel will smile in your face, but are not concerned with the needs of renters. The fresh coat of paint and claim of a new owner periodically have made no difference. Maintenance lead yells in peoples face and claims to have fixed things on paper, but nothing gets done. People are always at the office complaining because things do not get done. I see their discontent in their faces. I think if as a whole, we start listening to tge reviews of... residents we would all benefit and it would be more quaility living for all. If the manager responds to this review beware she is a slick talker and just will day what she thinks you want to hear. There are always nonresidents at the pool, no one seems to care. There are always people yelling back and forth with maintenance, because of tge arrogant I do not live here attitude he has. I dispise this place and you will too. I highly doubt you will stay to renew a lease, I do not think anyone does unless they can not afford to move. Stay where you are weary apartment finder, this place will exhaust you mentally and emotionally with the games and the aurgumentative maintenance staff. People deserve quality housing and a compassionate staff, this place secures neither! I know because I live here.
Again I say,
Save yourself the trouble while you still can! Lee mas

I have lost over $700 in the application and move-in fees because this apartment complex lied and said I owed a balance! Now Im about to be homeless because I got denied for my new apartment complex. I called corporate and they stated I do not have a balance. The people in the office are lazy! I should have listened to the reviews. When I first moved in everyone had such a bad attitude! Being a nurse, I TRIED my very best to calm then down so they can avoid a stroke! Thats how angry and nasty... they were. I never seen anyone so angry! My apartment was very beautiful and I completed my whole lease. When it was time for me to move out I kept asking Patricia about the cost to renew at a shorter lease term and she kept forgetting to get back to me. LGS I gave them a 45 day notice to move because I was called out to work the Covid cases out of state. She charged me with not giving a 60 day notice. I had proof that I was called out to help in this pandemic and no one cared. All they cared about was a dime and nickle to charge someone. I cried so much because I am a single mother who is risking my life to protect those who are suffering from COVID19. Didnt even address the gator problem by my apartment. For those who do not know.....this apartment is a GATOR LAND. I have pictures if you all would like to see the gators that crawl up from the small pond by the office. They refused to call a professional to get the gators so guess who went missing!????? Protect your children!!!!!!! Lee mas