Safire at Matthews Apartamentos

If I can give 0 stars I Would. This place has the worst management style and extremely poor communication. They have multiple emails and phone numbers that they never respond to. For the simple reason of the poor and unprofessional staff and the apartment complex is old and rundown. Please believe the poor reviews... DO NOT MOVE HERE.

We moved in a month ago. We are so happy we finally found place where is excellent customer service and amazing place to live. Alison made it so much easier for us. Any time we had questions she would respond right away. We wish all the companies would have someone like Alison working for them. Very very pleasant. Thank you Alison!!!!

The management company has turned this place into the slums. They will not hire proper exterminators to get rid of their roach problems, they will do not do anything about noise disturbances and will allow upstair neighbors to torture you without any consequences. Management doesn't care about the residents because they don't have our best interests in mind. They just come to work. Very unprofessional and lazy. The property is dirty, they never clean up daily like other properties do, there is... old leaves everywhere. Do NOT move here if you have too, most residents end up breaking their lease early because they can't take how nasty the property really is once they move in and dealing with incompetent leasing agents. Everyone apartment is dirty when they move in and they will LIE to get you in. Don't fall for it. RUN!!! Lee mas

I could go on and on about this apartment complex, but I will start here. Run for the hills. The property is not maintained as it should for the rent they charge. The pool was delayed in opening and is closed more than is open. The car wash area is horrible as the hose is broken and the vacuum hose is taped. Parking is a nightmare. The staff do not inform you when maintenance will be entering your apartment as well as any other community news and information.

I lived there for two years while I was trying to buy a house, it was longer due to Covid. From day one The staff had me second-guessing my thought to live there. I was told I needed to have renters insurance, no problem, I bundled it with my auto insurance. On my Signing date I was told that I had to use their insurance not my own, that was aggravating. The leasing staff just seems like they don’t communicate to each other and don’t know what’s going on half the time. The parking is horrible... and very limited and gets very crowded on the weekends from people coming over and partying all the time. They sign and hold packages in the office which is fine, until they started miss placing packages and giving them to the wrong tenants. I was told at this point that there was nothing they could do leaving me to go find my own packages. It got so bad that they now make you show an ID to claim a package at the office. The maintenance staff is friendly and nice but doesn’t seem like they know what they’re doing. The pool was supposed to be open on memorial weekend but still wasn’t open in August due to the fact it wouldn’t pass the city inspection. I could go on all day about the issues that take place here but instead I’ll say just find another place to stay. Lee mas