University Village at Charlotte -Student ONLY Apartamentos

I understand it’s student housing, it’s cheap, it isn’t going to be the best thing on planet Earth. With that being said, management is absolutely terrible. Maintenance is terrible.

My ceiling had been leaking since January of 2023. The first time I notified maintenance in 2023, they said that the shingles on the roof would need to be replaced. They never did that. Come February of 2024(!!!) my ceiling was much worse. I notified maintenance yet again. Their solution to a moldy, mildewy ceiling?... Paint the ceiling…

At least that’s what they said they did (they did not). If their solution to a leaking, moldy ceiling is to paint it, I could only imagine what else they look past. By the time I moved out in May, the leak spread to other parts of my ceiling and the mold spots grew darker. I tried to at least get a discount on my last month’s rent and I’m instead redirected to the contract I signed at the start of my lease. In other words, no one here cares. So save your time and money and choose to stay somewhere else. Lee mas

Saturday night (6/20/24), someone got into my car and this is supposed to be a gated community but the security gate hasn't worked in months. We are also supposed to have security driving around at night and I haven't seen them in about a week. I went to the leasing office today (6/22/24) to express that I don't feel safe here anymore and asked what the policy was to break my lease on the face that I don't feel safe and all he could say was "sorry" and "the gate will be fixed in a week". He also... said the only way I can break my lease is if I can find someone to sublease even though I DON'T FEEL SAFE!!! It shows that they really don't care about their residents and just want the sales. Lee mas

I cannot stress enough how terrible my experience has been living at University Village at Charlotte. Avoid living here at all cost.

My car and other's has been broken into multiple times, and my car was even stolen from the premises. Despite reporting these incidents to the front office about the security issues here, their response was incredibly unhelpful. The feeling of vulnerability is overwhelming, and it seems like there's little effort on their part to address these security concerns.... Since I moved in they kept saying how fixing the gates is a concern yet months later both gates are still left open for anyone to enter.

I strongly advise against choosing University Village at Charlotte as your place of residence. The absence of security measures, coupled with unhelpful management and ineffective maintenance services, makes this a truly terrible place to live. Save yourself the stress and look for another place to live.

Lee mas

Office staff are disorganized (lost our move in money orders and we had to issue new ones out of pocket and wait months to get a refund for lost ones), careless and borderline aggressive. Though that was annoying, we just let it go wondering if we got a bad hire. The issue really came when we moved out. We cleaned our apartment and left it spotless, but still we’re both given a ridiculous almost $300 EACH move out fee, listing everything from deep cleaning to moving objects out of the apartment.... It was a slap on our faces, considering we are starving students and did everything right so we could get our deposits back. Do not move there if you value friendliness, fairness and honesty. Other friends who were living there around the same time had similar experiences, so it was not just us. Lee mas

When I moved out they sent a list of charges. I asked for itemized statements and proof, and they said they would send it in 2 weeks. That was over a month ago, so doubt any evidence is coming. Going by other reviews it seems like they didn't do any actual turnover maintenance, so even more sketchy. My girlfriend moved out, and they didn't give back her security deposit after 30 days. They didn't send any itemized deductions list, and seem to think that ignoring emails is a proper legal defense.... Be very wary when moving out if you're unfortunate enough to live here. Lee mas