Brentmoor Apartments

DO NOT LIVE HERE. There are roaches everywhere, the gate works sometimes, no security cameras, inconsistent office hours, pool is closed half the summer, there's trash on the ground that stays there for months. Poorly done apartment cabinets and finishings. Seems like the appearance of the front of the complex is more attended to than the actual community. Kids are loud and unsupervised in the gym. Generally feel unsafe walking around the complex. Gym equipment does not consistently work.... Balcony by the pool with lounge chairs that you cant use. People steal packages from your front door. Front desk staff is nice but they have no control over what management mandates. 50$ fee to pay rent online is outrageous. Get out while you can! Lee mas

I have had the absolute worst experience living here. The communication from the management team is non-existent, and when they do finally respond, they are incredibly rude and unhelpful. Maintenance requests take forever to be addressed, and when they finally do show up, it's clear they don’t care or know how to actually fix anything. I once put in a request for pest control due to cockroach infestation and the person who came to address the situation literally took a can of raid and sprayed it... in the corners of the place. He didn’t even spray the entire unit. The staff, including the property manager, and regional manager, are more concerned about squeezing every last dollar out of you than providing decent service.

They charge exorbitant prices for out of date appliances and units that are nowhere near worth the rent they demand. The property is a mess—dogs are constantly off-leash, and the place is always trashy and junky-looking. My neighbors have had a rotting couch on their patio for over eight months, and nothing has been done about it.

This place is a disaster, and I wouldn’t recommend it to anyone. Save yourself the headache and look elsewhere. Lee mas

I lived here for about a year. The apartment I moved into was actually the apartment they had been using for showings, so things were new and recently renovated- can't speak for the inside of other apartments. You can clearly tell the buildings are old. Creaky wooden steps that look like they want to break any minute. The complex wasn't located in the best area. It's known for drug activity and I frequently noticed police officers sitting in the parking lot. The hallways, and sometimes my... apartment stunk of marijuana. People were also disrespectful and would play loud music at all hours of the night, so it was sometimes difficult to get a good nights sleep. Things were often broken- when I first moved in, the gate didn't work. Around April the gate finally started working again only for one side to immediately break. There is also a severe pest problem and you can't step outside your door without being assaulted by cockroaches, however, I thankfully only ever found one in my home.

Overall, not the worst place you could live, but if you have the money, live somewhere safer and nicer. Lee mas

I would give a 0 if possible. This has been the worst apartment experience ever in my 7 yrs of living in different apartments. This one is hands down the worst. This place needs to be shut down. There’s a reason there are so many availabilities of apartments on the website. Let’s start with all of the cockroaches in the apartment. They basically become your pets because it takes 3 weeks from reporting for pest control to come spray. Then, you see more so if you live here be ready to also live... with roaches. Then be ready to live in 78-80+ degree heat during the dangerous heat waves because when the AC goes out it takes them 3+ weeks to handle it (btw still not handled), and expect to be ignored when emailing, calling, voicemails etc. Another thing for the 12 months living here they went through 3 different payment systems and change all the time. The current one that from the start gave me and many other residents issues (as said by the administration office) is that THERE IS A $50 CONVENIENCE FEE FOR ALL DEBIT CARDS. It’s just morally wrong. I have a long list of other things but just don’t do it. This place is too expensive for what it is and they don’t treat their tenants appropriately. And I am honestly the happiest I’ve been in awhile knowing I only have less than 2 months until I can move out of this apartment and never come back :))))))) Lee mas

The photos and some of the reviews don't tell the whole story. The gates are always broken. Residents are loud, both when walking in/around the buildings, and in their cars in the parking lots. They think loud cars are cool, as well as blasting music as loud as possible. There is always trash on the ground. The recycling dumpsters are always full of trash, and often have trash piled up beside them. The main trash dumpster is overflowing on the weekends. Sometimes the valet trash folks... decide not to show up. It's obvious that people living here don't care about their community, which is sad. I will not be renewing my lease here and I suggest you find someplace where the residents care enough about the community and the other residents that they don't behave the way the residents here do. Lee mas