11/1/24
Unit was not prepared
I had a very unpleasant experience upon moving into this unit. Firstly, it was not clean, especially the bathrooms, and kitchen, with numerous stains in the pantry and on shelves. I also discovered leftover food and belongings from the previous resident that had not been removed or cleaned. When I approached the leasing office about it, the one who was covering denied it, implying that those items was not there when they cleaned the unit, which was not the case. Secondly, I did not receive the... mailbox key. They claimed the previous resident lost it, and I had to go to USPS to pick up my mail. tbh, the only good side, Sydney has been helpful in trying to find a solution. However, I would strongly advise against moving here.
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Administrador de la propiedad en Juniper Rows at Deer Creek respondió a esta revisión
I appreciate your feedback and apologize for the unpleasant experience during your move-in. It's disheartening to hear about the cleanliness issues and the inconvenience with the mailbox key. I'm glad that Sydney has helped address your concerns and... find solutions. We take your comments seriously and will work diligently to improve our move-in processes to ensure a better experience for future residents. If there's anything more we can do to assist you, please don't hesitate to reach out. Thank you for bringing this to our attention. - Jenae, Seldin Company