10/9/24
Do not rent from here
5 days after moving in there was a leak in my apartment. They didn’t not fix the leak in the ceiling damaging my personal property. Maintenance also walks into your apartment without calling. There was an incident where maintenance walked in my house without calling and my wife and I were not completely dressed. We mentioned this to the staff at woodlands and they continued to send this same person to check our apartment however the problem was still not solved. I had to put in 5 different... tickets in order for them to take the leak seriously and met with the property manager however there was no resolution and my ceiling is still not fixed. We also have mole from the water damage and no one has yet to come and check our apartment. The neighbors are also a big issue in our complex. The neighbor’s trash smells up the entire hallway making it difficult to invite guest over or even taking away the smell from the hallway.There were also parking issues as well. Not recommended!!!
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Administrador de la propiedad en The Woodlands respondió a esta revisión
Hi Chantelle, thank you for taking the time to leave us feedback. We sincerely apologize for the issues you've encountered during your stay with us. Your concerns regarding the leak, maintenance access, and other inconveniences are being taken... seriously, and we deeply regret the impact they've had on your living situation. Please know that we strive to provide a comfortable and safe environment for all our residents. We are actively addressing the maintenance issues you’ve raised, and we will ensure that our maintenance team communicates properly before entering apartments in the future.