Gateways at Randolph Apartamentos

The price is absolutely INSANE for what you get. The laundry rooms are constantly flooded because of the broken washing machines. The dryers are always a gamble, most of the time loads cost twice as much just to get them semi dry. The dog situation here is AWFUL. So many people don’t register their dogs here, so when you call about an off-leash dog (like I have multiple times) or you call about a dog who starts barking at 5 am EVERY MORNING, they say “no dog is registered there” and then never... look into it. So don’t bother with the pet rent if you are moving here, because they never check in on it anyway. There’s always dog poop on the grounds as well. The only reason this is getting two stars is because the maintenance people are really responsive. That’s it. This place is absolutely not worth the money and should be saved as a last resort. Lee mas

The management company truly takes care of the complex. Repairs are taken care of promptly by maintenance and everyone in the leasing office is extremely helpful and responsive. Overall, I highly recommend Gateways at Randolph.

I just moved here from California. I was able to take care of everything ahead of time through the phone and the website. Every time I called, Ernestine or other staff members always picked up the phone to address all my questions. I was a little nervous before moving in to see how the apartment is but I was pleasantly surprised. They changed the carpet to brand new, painted the wall all in white. Yes, there was some scratches and marks. But, overall it felt new and a nice comfortable place.
I... have no complaints to the staffs. Everyone has been friendly, helpful and quick to respond. I am so glad I moved here. Ignore the old reviews in here. People who had great experience don’t usually take the time to leave positive reviews. Lee mas

Office staff very friendly and courteous. Maintenance staff are the best. Every time I submit a request for maintenance, 90% of the times is done the same day. I've been living in this community for 4 years and my only disappointment is the rent keep going up every year and the units are very small (552 square feet), one bedroom unit, and very old. Kitchens are very outdated with linoleum flooring, and white kitchen appliances. Even the units that are renovated they still installing all white... kitchens appliances. But to get one of those renovated unit, the price tag is very high. I wish somehow they manage to create more space inside the units and make it more comfortable. Laundry rooms most of the time, thanks to the residents, are dirty. The landscaping are immaculate. Lee mas

Living at Gateways was one of the best decisions we could have made. Before deciding, Gateways gave us a few different keys to different layouts and styles. We ended up choosing a one bedroom with carpet and updated kitchen/bath. The move in process was easy, they even gave us our keys a day early to start getting things into the apartment. Throughout our time, the community was quiet and the grounds were beautifully maintained. They regularly power-washed the buildings, and fixed the paint... on the front doors. Snow removal was so fast, I even saw plows parked in the lots before the snow began. Maintenance inside was quick and efficient, and we always felt we were a priority. The amenities are beautiful, and we made use of the gym, grill and pool. Move out was equally easy. We were fully refunded our deposit after leaving the apartment as close to the way we found it as possible. The only reason we had to move was for work proximity! We will miss it here! Lee mas