14/7/23
Horrible Resident Services and Amenities upkeep
i went into the Resident Services offices, ive been trying to get a new lease for 4 weeks, talked to them 3 seperate time. When I went in today the last day of my lease, one of the new girls gave me attitude instead of explaining it to me. I'm just trying to sign a new lease to continue. But not anymore. This place is horrible. The place is run down and the amenities are always busted like the pool, tennis court, the roads have no speed bumps so people drive extremely fast through here while... kids walk around. People from outside the property come in and use the pool. ive seen drug deals go down on the property right outside my apartment. do not recommend
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Administrador de la propiedad en Horizon Ridge Park respondió a esta revisión
Hi Allen, thank you for taking the time to leave a review for Horizon Ridge Park Luxury Apartments. We apologize for any inconvenience you may have experienced while trying to renew your lease. We understand the frustration that can arise from a... difficult leasing process. We would like to further understand your situation and how we can better assist you. Please contact us at resident@propertysrv.com or 702-361-4291 at your earliest convenience.
Regarding your concerns about the amenities, we apologize for any inconvenience caused by the pool, tennis court, and the roads. We take your feedback seriously, and we assure you that we are continuously working on improving our amenities and property.
In terms of the safety of our residents, we take it very seriously, and we have measures in place to ensure that everyone feels safe on our property. We encourage residents to report any suspicious activity to our team immediately.
Once again, we apologize for any inconvenience you may have experienced. Thank you for choosing to call our community your home.