15/11/24
Verified Renter
I really like the location of the property in the amenities however, the staff doesn’t really want to communicate whether it’s regarding your apartment or your leasing application or maintenance request. I also don’t think anyone checks the apartments after they’ve been “”cleaned at move out. I think if an apartment has been sitting vacant for a while it should still be checked on for quality assurance , Especially if it’s been leased.
Reseña de Apartments.com
Administrador de la propiedad en The Douglas at Stonelake respondió a esta revisión
We're sorry to hear about your experience. Communication and cleanliness are important to us, and we regret that we didn't meet your expectations in these areas. We value your observations and will use them to improve our services. Please feel free... to reach out to us directly if you have any further concerns or if there's anything we can assist you with.
Sincerely,
Nikki G., Property Manager
TheDouglasMGR@cushwake.com