Tides on Tropicana Apartamentos

The service at Tides has increased a lot recently. The new maintenance team and office staff has been working pretty hard to improve the customer service. Karina, Brandon, Wilker, and Liz have a positive attitude and are always willing to help

I cannot recommend this property.

The staff have issues with other nearby business with tenants throwing garbage over the property lines. When brought to the attention of management - they said they couldn't do anything.

Cars have been stolen at this property.
Scorpion infestations have been reported on the property.
Someone was shot and killed at this property.

Cannot recommend at all.

So My fridge broke yesterday afternoon,
I spoke with the office and they said that they’d replace it. I was given a replacement from another apartment. When I received the replacement it was dirty on the inside,(I spent almost two hours cleaning the fridge and going through all my food) there was a BUG in the vegetable drawer. The inside of the freezer door was also missing one of the railings/shelf to keep the frozen items from falling. My leasing office called me back and said they WON’T... reimburse me for the $100 I lost in food and said it was my fault for not calling it in sooner (when I called as soon as I saw the issue arise). They won’t even give me a discount on rent or do anything at all for the inconvenience. They also said they would send maintenance over to look at the fridge/freezer to replace the railing and/or give me the correct fridge since I was given the wrong kind and they haven’t came back at all and it’s been over 4 hours. This is so upsetting, I had to pull money out of savings just to pay for the groceries I had bought on Monday and I lost half of them. This is RIDICULOUS!! Lee mas

Since I've received an email every day for the last month about sharing my experience HEAR YA GO.
The day I renewed my lease my apartment was broken into. My already dented and crooked door was kicked in, the place was trashed and tons of my property was stolen. The office and leasing agents have nothing in place to help. Want to move apartments? The fee will be ridiculous. Want to get out of the lease? Hope you have a small fortune ready. Like to get your door fixed? Too bad. They slapped a... peice of wood over the missing chunk of drywall and called it good. The residents are either friendly or awful. Screaming, unsupervised kids, bumping music from apartments or cars. The gates are a joke. They only keep people who live here out because the code box sucks. Homeless just walk right thru the opening and dig through trash almost every night. "Security" is a guy in a Prius that doesn't ever get out of it and shows up about an hour later.
All in all it's just as bad as these other apartments on E. Trop but they charge ALOT more. Avoid this place. Lee mas

I just moved in here about a week ago and the leasing office has been very helpful! Our kids love the game room and we’re excited for summer to go swimming