Apex at 290 Apartamentos

Messy place, terrible management. This place will take your deposit and then change the original agreement and then refuse your deposit back

I have been living at the apex for 2 years and I cannot complain. Management has definitely been more attentive to residents needs and issues have been getting resolved fast.

I strongly suggest renting somewhere else ... anywhere else! This place is not worth the $$$$. My overpriced apartment smells of mold from the dirty water sitting in my washing machine hose, the hallways and stairwell carpets are dirty, the elevators are constantly in need of repair, the indoor garage is home to birds nesting in the ceiling, defecating on vehicles and stray cats live in the trash containers. There is virtually no visitor parking and the staff/management are indifferent at best... . Beware of hidden fees, including an additional monthly water bill! Due diligence needed here -there are lovely apartments close by for the same money or LESS with beautiful grounds, pools and state of the art gym facilities. Lee mas

They do a really good job of showing you a luxury apartment but they don't live up to it after you move into the place.

Problems with amenities:
The elevator was broken for a month earlier this year, which isn't cool given that I have family with wheelchairs that couldn't visit.
The gym is never cleaned, ever! There is still dirt on the treadmill from when they did the ceiling. It is never wiped down and they don't have anything available to clean it even though there is a $45 unavoidable... amenity fee.
They recently rented out an apartment to short-term guests and they do nothing about the complaints for these guests. I don't have personal experience with this neighbor but I have heard that a dog barks from 6am to 11pm and all they lady at the front desk does is turn up her music to drown it out.

Upside of amenities:
Roof is a decent size and almost always free to use.
Gym is decent but they just bought random stuff. There are weights but no bar to put them on yet. They also bought two punching bags but it blocks the use of the weight sleds which are the only thing the weights can be put onto in the gym. They have no idea what they are doing in this aspect. (that's as positive as I could spin the gym)
The game room is in decent shape and has some arcade games. There are two pool table in there and a ping pong table. Always unclean though.
Parking is good...

They also nickel and dime you for everything!
There is a $45 fee for amenities even when they closed them from use. So we paid to not be able to use them and it couldn't be avoided.
They charge everyone for the buildings use of water and electric. They say this is "standard practice" but I've lived in 3 luxury apartments in NYC over the years and this have never been a thing. You also can't turn anything off to mitigate the cost.
The monthly building utility fees are actually more than my apartment fees. You have to pay by the amount of people in your apartment, children included. Lee mas

It's been over 2 months since I've moved out and I still have not received my security deposit. I was told a month ago by management that it was "Processed and sent out". I've called several times, left several messages and sent several emails. I've received no response from any representatives working for this company regarding the issue. The elevators broke down just before my move out and were broken for OVER 3 WEEKS up until my move out date. I was told MULTIPLE times by management that it... would be fixed BY my move out date. I double checked with management to MAKE SURE, and they assured me IN WRITING that it would be fixed BEFORE my move out date. It wasn't. Ultimately, movers had to move my entire apartment down 4 flights of stairs (I lived on the top floor), which cost me extra $. Honestly, the elevators , as well as other things should operate efficiently for the amount of money that people pay to live here. Management has done nothing regarding accommodations for the elevator inconvenience. Also, the walls are super thin. Other than the excessive NOISE coming through the walls, and poor management team, I didn't have very many complaints. However, due to not returning my security deposit, and other things that would make this review much longer than it already is, I have already proceeded with a lawsuit against this company. This review is coming from someone who lived here for 2 years, kept up the apartment and NEVER had a late payment. Rent at your own risk. Lee mas