Heron Pointe Apartments

Great place to live, friendly staff and maintenance.

The neighbors will smoke. They will have dogs that bark all the time. They will do drugs next to you while you try to enjoy outdoor time. You will hear everything through the thin walls. Everything in the apartment is so cheap that it will break with a feather touch. It will smell bad from the smokers next door. The utilities are very expensive. The cable is $50 per month and you didn't have a choice. The pool is open when someone is willing to work it for $10/hr. The plow service is trash and... you will do much of the shoveling yourself. The office staff hates complainers :) Lee mas

If I could give zero stars I would. We live in Florida and we’re looking to relocate to the Buffalo area due to my daughter having a high-risk pregnancy in Toronto. I had dealt with the front office at Heron Pointe And they advised they had a three bedroom that someone was interested in but didn’t put an application in so I could have it. I had asked if I could wait until the end of the week (4 days) Because we wanted to see it before committing to anything. I was advised that I would have to... leave a whole month’s deposit. I explained we knew nothing about the area and was told they’d need a deposit. I then agreed to do so. We came into town 4 days later, and went to see the community. Oh my, it is far from what we expected and saw online. The townhouses are just boxed up all over the place and the parking lot had beat up cars and one even was taped and held up with belts. The area itself is in the middle of nowhere. We immediately knew this was not for us and I emailed the office and told them we did not want to sign a lease and to credit me back the hold deposit. Well they refuse to do so and we have not even signed a lease!!! This place lacks integrity and only cares about keeping people’s deposits. These people are scum and have zero integrity that they would keep a hold deposit knowing full well we didn’t know the area AND rentals are hard to find so they were not harmed in not being able to rent this place. Stay away from this crap hole complex and look elsewhere. I’ve never seen such unscrupulous people in my life. Now we are out $2400 due to their greed. Very disappointing and not a good look for them. Don’t say I didn’t warn you… Lee mas

I am from Ohio. I got a job in Buffalo area. I rented an apartment here at Heron Pointe. I signed the contract and paid $1,766 deposit to move in for the new job. I lost my job the very next day. I contacted the management and I explained to them that I cannot move to the area anymore because I lost my job and I asked them if they would refund me the deposit. They refused to refund me a penny saying they take it as liquidated damage. They took $1,766 for a 24 hours period, I canceled only after... 24 hours and they would not refund penny out of the $1,766.
Those are money hungry people, stay away from them. Lee mas

Ammenities and location are really nice. Maintenance staff responds quickly, but the apartments are very cheaply built. Biggest issue though is that the walls are THIN. We share a bedroom wall with our neighbor and we can hear everything. Stay far away.