2/7/25
Run while you can!
Do You Enjoy Ongoing Maintenance Issues for over 6 months? Are annual bee infestations a highlight for you? Do you love having your garage raided? Then Join Serenity village today! Yes, they have an onsite dumpster, however, the small print is that there's only one for all the buildings, so it fills up fast. Also be prepared to walk a block or more just to dispose of your trash to a trash bin that gets disposed of rarely so there are always pile-ups. Yes, they have shared laundry in the building... , however, the washers and dryers consistently operate at only 50% efficiency. Were you looking forward to enjoying the pool? Unfortunately, it's closed 70% of the time, as it seems to exist merely for the sake of saying they have one. The company is based out of NYC, and it is not well run, not well put together, and overall was a money grab that we slapped the word luxury on. The "landlord special" is their only way to make things look presentable on camera. They have filled in screws with paint they paint over mold, and they even paint things that shouldn't be painted because it's cheaper than buying a new one. The management is fake sympathetic, but their lack of action shows how much they care about the people who live in their buildings. All of their responses talk about "how sympathetic they are" and " how seriously they take these claims" are all just for show. They do not truly care and will fight tooth and nail to do the least that they can for you as a tenant. Katie and Kim don't even seem like they speak to each other, you'll get different information depending on who you're talking to. Even with recurring issues, they can't manage to get a hold of any of it. The garage door is constantly broken leaving you vulnerable to break-ins as the garage leads right into the building so all the "security" they claim to have goes out the door. They say they care about their maintenance requests but really they are more than happy to leave any issues that you can't sue them about. They have 2 maintenance men; one is great but overworked and the other is lack luster to say the least. I will give them a break though because when you are the only two people fixing the issues of 100 poorly put together units it is hard to give 100% to each one. Overall, this is nothing as advertised and you should turn the other direction while you can.
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