Serenity Village Apartamentos

Do You Enjoy Ongoing Maintenance Issues for over 6 months? Are annual bee infestations a highlight for you? Do you love having your garage raided? Then Join Serenity village today! Yes, they have an onsite dumpster, however, the small print is that there's only one for all the buildings, so it fills up fast. Also be prepared to walk a block or more just to dispose of your trash to a trash bin that gets disposed of rarely so there are always pile-ups. Yes, they have shared laundry in the building... , however, the washers and dryers consistently operate at only 50% efficiency. Were you looking forward to enjoying the pool? Unfortunately, it's closed 70% of the time, as it seems to exist merely for the sake of saying they have one. The company is based out of NYC, and it is not well run, not well put together, and overall was a money grab that we slapped the word luxury on. The "landlord special" is their only way to make things look presentable on camera. They have filled in screws with paint they paint over mold, and they even paint things that shouldn't be painted because it's cheaper than buying a new one. The management is fake sympathetic, but their lack of action shows how much they care about the people who live in their buildings. All of their responses talk about "how sympathetic they are" and " how seriously they take these claims" are all just for show. They do not truly care and will fight tooth and nail to do the least that they can for you as a tenant. Katie and Kim don't even seem like they speak to each other, you'll get different information depending on who you're talking to. Even with recurring issues, they can't manage to get a hold of any of it. The garage door is constantly broken leaving you vulnerable to break-ins as the garage leads right into the building so all the "security" they claim to have goes out the door. They say they care about their maintenance requests but really they are more than happy to leave any issues that you can't sue them about. They have 2 maintenance men; one is great but overworked and the other is lack luster to say the least. I will give them a break though because when you are the only two people fixing the issues of 100 poorly put together units it is hard to give 100% to each one. Overall, this is nothing as advertised and you should turn the other direction while you can. Lee mas

Do You Enjoy Ongoing Maintenance Issues for over 6 months? Are annual bee infestations a highlight for you? Do you love having your garage raided? Then Join Serenity village today! Yes, they have an onsite dumpster, however, the small print is that there's only one for all the buildings, so it fills up fast. Also be prepared to walk a block or more just to dispose of your trash to a trash bin that gets disposed of rarely so there are always pile-ups Yes, they have shared laundry in the building,... however, the washers and dryers consistently operate at only 50% efficiency. Were you looking forward to enjoying the pool? Unfortunately, it's closed 70% of the time, as it seems to exist merely for the sake of saying they have one. The company is based out of NYC, and it is not well run, not well put together, and overall was a money grab that we slapped the word luxury on. The "landlord special" is their only way to make things look presentable on camera. They have filled in screws with paint they paint over mold, and they even paint things that shouldn't be painted because it's cheaper than buying a new one. The management is fake sympathetic, but their lack of action shows how much they care about the people who live in their buildings. All of their responses talk about "how sympathetic they are" and " how seriously they take these claims" are all just for show. They do not truly care and will fight tooth and nail to do the least that they can for you as a tenant. Katie and Kim don't even seem like they speak to each other, you'll get different information depending on who you're talking to. Even with recurring issues, they can't manage to get a hold of any of it. The garage door is constantly broken leaving you vulnerable to break-ins as the garage leads right into the building so all the "security" they claim to have goes out the door. They say they care about their maintenance requests but really they are more than happy to leave any issues that you can't sue them about. They have 2 maintenance men; one is great but overworked and the other is lack luster to say the least. I will give them a break though because when you are the only two people fixing the issues of 100+ poorly put together units it is hard to give 100% to each one. Overall, this is nothing as advertised and you should turn the other direction while you can. Lee mas

I’ve been living in this apartment complex for a month, and my experience has been quite disappointing. It’s frustrating to feel ignored, especially when it comes to something as essential as the bathroom floor. For anyone considering moving here, I would strongly advise thinking twice. I initially ignored the reviews warning about the lack of maintenance and repairs. However, after multiple attempts to address these issues, it's clear that this apartment building as a whole does not prioritize... the safety, maintenance, or comfort of its residents. Lee mas

In the 3 years I have lived here, not a single one of the repair requests I had for my specific apartment was fulfilled. The garage ceiling is leaking and falling apart, some buildings have clogged drainage which causes flood in heavy rain, the trash area is a persistent mess, and at this moment I'm pretty sure there are mice in the walls. All this and I know for a fact this place is going to increase rent by another 15% despite how bad the building conditions are. If you are renting, you can do... better. Lee mas

I strongly advise against renting at this apartment complex. The overall management and maintenance are severely lacking, and tenants’ concerns are consistently ignored.

To start, the apartments themselves are poorly maintained. The door knobs frequently fall off, and despite repeated requests, maintenance only addressed this after extensive follow-up. The air conditioners are moldy, posing serious health risks, and again, this issue wasn’t properly fixed until I had to pester management.... Additionally, the door lock was improperly installed, and while we were only given one key, it barely works, leaving us worried about basic security.

The lease agreements and requirements are unclear, with management often contradicting itself. This has caused confusion and frustration throughout the tenancy and gave us issues when submitting out notice. The wording was especially unclear and has been complained about by several other tenants who were not renewing their leases but as proven in my agreement has not been corrected.

The most concerning issue, however, was a bee infestation that was ignored for over a month, despite me notifying management that I’m allergic to bees. Even worse, my dogs were stung, which put their health at risk as well. It took multiple complaints before anything was done, demonstrating a complete disregard for tenant safety.

The common areas are just as neglected. Trash and dog waste are often left on the grass and streets, and nothing is done to clean it up, we get nasty email reminders to pick up dog poop but dog stations are never full of clean up bags and you have to request that on the tenant portal in order to get them. On top of that, despite the building being advertised as non-smoking, tenants regularly smoke inside, making it unpleasant and unsafe for others.

Overall, the combination of poor management, unaddressed health hazards, and general neglect makes living here extremely disappointing. I would not recommend this complex to anyone.

Lee mas