Heritage Apartments

Lived here for a year. Apartment filled with mold and pipes that leak. Had mold and mushrooms growing on closet and management did nothing about it. They let me out of my lease and sent me on my way

People in the leasing office are liars. They gave me three wrong contracts with wrong information. The first room were full of cockroaches. After moving out, they have not refunded my deposit for more than one month until I called them several times!

Note: Now has new management since I was there, so inquire.

BUT

The apartments were not kept up well over the years. When I was living there there was water coming up through the garbage disposal whenever I washed clothes. The dryer also vented to the inside.

Most of the surrounding tenants were irresponsible college kids that had no consideration for those around them. might be ok if you are also in college and parties outside at 3am don't bother you.

So even with the new management, I... doubt they are worth the money. The reason the reviews are probably ok is because is it mostly college kids that don't know different. Lee mas

They lure you in with a beautiful website and then show you their models which are very well staged and adorable. They have all the extras like a pool, basketball court, workout facility and even a bar and hair salon. Our agent, Kristal, was very professional and reassuring that we would see the unit before moving in. We were told it was empty and was being turned over and we would see it soon. We paid the $30 app fee and the $300 hold fee. Days went by and we heard nothing. We made... multiple calls to inquire about the unit. In the meantime, Kristal took a leave of absence. The last call we made we were told we could come and see the apartment. It was 10 days before move in. (if we didn't approve of this unit, we had little time to wait, choose and view another) I wish I had the name of the person who escorted us to the building, but she didn't even introduce herself as she was eating. The apt we chose was an interior unit. She took us up a creepy, neglected back stairwell vs the main, pretty wallpapered lobby entrance. I knew then that Heritage apts are not living up to all the hype. As you walk the dimly lit hall the odors range from those like a nursing home, urine or cooking..all very unpleasant. The unit had not been touched. It was a mess. Walls not painted, dirty carpet, mold around the tub and a filthy stove. Even the exterior door looked like a bear had clawed the paint. Naturally, we were confused and began asking what's the deal? Will it eventually look as nice as the model? This girl suddenly copped an attitude and couldn't answer our questions. So we asked if the property manager was available? She replied "I don't know". I asked "Can we find out?" She very curtly said "Well I don't know because I'm not there!" She took us back to the leasing office, jumped off the golf cart and was 20 feet ahead of us without a word. Office staff apparently don't have their Xxxx together because we weren't suppose to view the apt yet. The manager didn't even look up at us but shouted "it's still with construction!" No one apologized for the confusion, our waste of time or gas. Worst customer service ever! Big red flag. Aside from that, if you drive around the entire property, you'll see they can't keep up with maintaining the 1960's 600 units. Its very substandard. This place is not worth the rent they are asking. Go somewhere else! They refused to refund the $300 but at least we didn't fall into this trap by signing a lease. Lee mas

Overall a lot of good things to it. Good heating and cooling, provides alot of services, solid parking, relatively cheap, and very close to the bus stop for OSU