Portage Towers Apartments

I contacted Portage Trail about a temporary rental as I was coming to the area for 3 months to help take care of my elderly mother, who lived nearby. The mgr was extremely pleasant and assured me that they had corporate rentals and that they did them all the time. She told me to think about it like a hotel. She was very helpful through initial logistics and my late night arrival. There were towels and bedding, but no toilet paper in the apt. Then it took 3 weeks to get a mail key. Then it took... even longer to set up the door buzzer (which never ended up actually working anyway). The there was a smoker on my floor (in a non-smoking building), which required me to buy an air purifier. The policy for the cleaning of the apt was not clear (like a hotel? Not really). She eventually supplied cleaning supplies so I could keep it tidy, which I did. I got permission to move the furniture around...only to find about 20 empty water bottles and major carpet stains hidden under the furniture. Any time I would make any request, I had to ask 2,3, or 4 times...and each time it was like the first time: she had no memory of my previous requests. But the worst was that I didnt get a copy of the lease until I contacted her about exit logistics (key hand off, etc). I THEN learned that she expected me to notify her that I was leaving in writing before 30 days of my exit....which I would have known, had I been given a lease but I had assumed it was clear I was there for 3 months. She apologized and told me to backdate the lease to when I arrived and she would prorate/refund. Stupid me I did. Because she was SO NICE! When I contacted her the next month, she said it was coming. When it didnt she said I was wrong and was supposed to have given her written notice 30 days before. I told her it was a given from the beginning that this was a 3 month rental. She then said she would do "whatever she needed to do to make it right" since she hadn't informed me of the rules. She said she would be sending me a partial refund. I never received anything and then she ghosted me. Lee mas

Has been a very pleasant living experience so far! We feel safe here, and the neighbors have been friendly. And i can't hear them from my appartment, which is pretty great. I love my view. Brandy and Charity in the leasing office are both so nice and helpful.

I moved to this complex from out of state which was already stressful as it was, but it was my first experience renting a place on my own. This was the perfect "introduction" to the world of apartments. The management staff always got back to me quickly and helped me not to worry about my move, and when a terrible plumbing accident occurred while I was out of town for work, maintenance was there within 30 minutes working on and solving the problem. It took a bit of time to fix, but they were... always checking in and making sure that I was alright. The neighbors are always so kind and the area this building is in just can't be beat. They have some of the most fair prices for the area and you never have to worry about parking. I can't say enough good things about this place 11/10 would highly recommend to anyone who's moving to this area. Lee mas

I lived at Portage Towers for 2 years and found it to be an ideal living space! The front office staff are extremely friendly, helpful, accommodating, and honest. On one such occasion they pulled my leasing record to ensure my current contract was fair. They also gave me a heads up every time my lease was about to expire--other complexes in the area don't provide this courtesy. Maintenance staff are always present on site, and they helped me quickly if I had any issues with private or public... facilities. The grounds are well-kept and this complex works HARD to make this space great--and it shows! I loved my 1BR/1BA apartment and enjoyed sitting on my balcony in the evenings. Despite it being a large complex with people coming and going, I did not experience much trouble with noise. Finally, I think the location of Portage Towers is unbeatable! I was close to Akron and major interstates that made getting around NE Ohio a breeze. I'd stay longer if my work didn't call me away. Thank you Portage Towers for making Cuyahoga Falls such a lovely home for me! Lee mas

Portage tower apartments are in a convenient part of town. Everything is close. Yet it is in a special spot that has little traffic. Getting on the highway in the morning is a block away, 2 blocks if you're going north. Howe avenue takes 8 minutes. Giant eagle market district about 10 minutes. Natatorium, 7 minutes. The convenience of the location was a big selling point for me.
Also, I don't have to worry about my vehicle being broken into as the whole parking lot is... monitored with cameras. And those types that would do that don't seem to be around. That can be an issue at some of the places around here, but not portage towers.
The staff are very friendly. They'll listen to any issues that you have and fix them to the best of their ability, in a timely manner. They really take pride in their work and accommodations.
I haven't had any issues with bugs. Whereas some places around here you have to worry about that.
The apartments are nice. The pool is nice, the laundry facilities are nice, the gym is functional. The price point is fair.
I've enjoyed my time here. Whether you're looking for a first place or a long stay, portage towers is the apartment complex that I would recommend. I am a current resident and have been here for 3 years. Lee mas