Pointe Hilliard

New Management Ruined It We certainly enjoyed our first few years while leaving at The Pointe, things felt as you’d expect for a nice apartment complex. Everything has seemed to have gone downhill bringing in the new management team. The residents are one thing but for a “non -smoking” complex both tobacco and marijuana, constantly. It’s one thing to send an email but it’s another thing to send multiple, know who it was, and do absolutely nothing about it further. The parking situation is so bad... now people constantly got away with parking in the most inconvenient places right on the curb. Multiple times it would make getting in and out of our garage much for difficult. There is a very particular neighbor who feels entitled to a handicap spot and has gotten away with leaving a cone in the spot whenever they leave with once again, no stepping in from management. I have actually been in the office with whole the old staff was making an actual attempt to get them to stop and I felt for awhile they did. Despite their efforts, once again the cone remained in the handicap spot with zero effort to put an end to it. The current staff also constantly left the office locked at about 5:30pm calling it a day when the hours are clearly stated until 6pm. This made it difficult on numerous occasions to speak with them while trying to get home from work during the week or if needing to retrieve a package from the mail.

Overall, the apartment and was very nice and we enjoyed it a lot. However, yes, it was heavily tainted towards the end of our time there with the lack of discipline taken by the office when trying to get anywhere with them.

Thank you Lee mas

There staff and maintenance are amazing. The are very helpful and respectful

If you're considering living here, beware: the A/C in my unit has been broken since early July, and despite repeated requests, follow-ups, and office visits, it's still not resolved as of August 6.

The apartment regularly reaches 93°F indoors, with only one room cooled by a small portable unit. The rest of the space is unlivable, and I’ve had to confine myself to my bedroom for weeks.

Despite being told the condenser was available, repairs were delayed for weeks, with repeated failed attempts... to fix it. I’ve also contacted emergency maintenance with no response and found the leasing office often empty during business hours.

The property is well aware the unit is inefficient—even a third-party contractor flagged insulation issues months ago—yet no help has been offered for increased electric bills or rent relief.

This experience shows a serious lack of urgency, poor communication, and disregard for tenant health and safety. Renters deserve better. Lee mas

Great Place to Live Fast maintenance, beautiful pool, great Staff, really nice units.

Barking dogs, noisy neighbors (rarely a moment of peace and quiet) parking is bad, ( car was hit in the parking lot, (hit and run) pool / patio is filled with loud people & music, trash cans are not to be left in the hallways during non trash pick up times but they are, and just an overall not concerned attitude by rental office and even if they are in office they're not friendly.