The Gramercy Townhomes

The absolute worst place I've ever lived! The property management company that runs this place has no idea what they are doing. The leasing office will go weeks without responding to emails. They lie to you to get you to rent here. The quality of the apartments themselves is horrible and they don't rush to fix anything that's wrong. If you like bugs, you'll love it here. We had put in a request to deal with the infestation of bugs in our home and they took days to respond to us about this... problem. The air conditioning and heating system is extremely inefficient and when you complain about them not working properly they don't do anything meaningful about it. As a result we experience $400 utility bills. Mind you we kept our heat on 62 to 64 degrees all winter. There are people in our community who have had bills as high as $900. The trash area is disgusting and swarming with flies, bees, and wasps bc they refuse to clean up all the dirty garbage off the ground. It's a safety and health hazard. They don't shovel the community like they said they would when it snows and the grass is cut in the most haphazard manor I've ever seen making the grass look like a hot mess. The bathrooms in the gym are disgusting and recently one of the toilets was completely empty of water with people just filling it up with disgusting you know what without being able to flush. There of course was no sign indicating that the bathroom was experiencing this problem and that it was going to be fixed. The only positive about living here is that New Albany is a great community. Do yourself a favor and find anywhere other than here to live out here. Lee mas

Terrible property plagued with awful management, rundown looking grounds and buildings. Outrageously overpriced half "remodeled" units. Do not recommend.

Do not recommend living here. High utilities due to poor insulation and an electric heat pump. Staff that seems to never know what they are doing or talking about. Outdated.

The leadership team here is terrible. They act like they have no clue what's going on, ever. Extremely unprofessional and clueless. Absolutely do not recommend living here.

I've been renting for 25 years and this has by far been the worse experience I've ever had with a property management company. Outrageously high electric and water bill. Communication with leasing office is almost non-existent. Outdated community. Fronts of apartments are faded and siding falling off. Tons of potholes. Could give 0 stars.