12/10/20
Don't trust what they promise
I will start this by saying my 4 and half years at the Warrington had their bright spots. The maintenance guys were great and took care of every issue I had in the timely manner. The front office leaves must to be desired. When I first moved in things were great, I mean I stayed with them for over 4 years. When I completed my 3rd lease I was ready to sign on for a 4th and when I signed the lease they included a free carpet cleaning. I was ready to schedule the carpet cleaning about halfway... through my 4th lease, but unfortunately we were hit a nationwide pandemic, which left me unable to schedule anything.
I completely understand the challenges that have been brought on by this and was understanding when they stated that they were unable to complete my request during this time.
I moved out due to the rising cost of rent. I went to ask either for some paint or what color they used to paint the apartment so I could touch up some spots. They kindly let me know that would be considered normal wear and tear so I need not do any painting. With this in mind I had requested to use the carpet cleaning I was promised as a credit on my move out inspection, since I was unable to redeem the free carpet cleaning due to the pandemic. They told me they would ask if they could accommodate that request.
They day my lease ended I turned in the keys and once again asked if they would be able to use the promised carpet cleaning and they said they would look into it.
Today I received a call stating that I would not be given a free carpet cleaning credit because I never used it while my lease was in effect. The manager is refusing the honor their promise and instead charging me well above market rate for a carpet cleaning.
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