Waterford Apartments

I lived at Waterford for three years and have no other way to start this review than by saying I do not recommend this complex. I've seen reviews mention how poorly Vesta runs their properties and I would like to attest to those claims. Over the few years that I lived there the quality of the complex went down tremendously. The apartment buildings are outdated and poorly kept. Landscaping was very inconsistent, and they have a really bad wasp problem when the weather gets even slightly warm.... Additionally, my and my husband's cars were broken into yet when I called the office I was told there was not much that could be done followed by an email telling tenants to remember to lock their cars, zero accountability. I'd say you get what you pay for but their rates are pretty high given the quality. If you do decide to lease with Waterford, make sure you are always checking your monthly statements because there is always some type of additional fee added. Lastly, I know I'm not the only person that has experienced this but when we were finally able to move out, it took several weeks to get a closing statement which we were later surprised to find out we had all these extra fees. If it weren't for my reaching out, we would have been sent to collections. I think the root of Waterford's problems is that their staff turnover rate is so high that they can't seem to get a grip on all of their administrative needs. We had 3 different property managers and who knows how many leasing agents while there. Things slip through the cracks way more than is acceptable. Save your money and peace of mind. Lee mas

Property is poorly maintained, trash all over the place, frequent car break-ins, shady billing practices.

I moved in the summer of 2018 and everything was great for about 2 hours. That’s when I noticed the apartment wasn’t cooling down despite the A/C unit continuously working. I gave it a day then made my 1st work order. Despite the unit being “looked at” nothing was deemed wrong with it. After my first $200 electric bill for a 500 SQFoot apartment; I called again and this time they just had to clean out the filter in the outside unit and it actually started working! Which leads me to wonder just... how bad was that filter? Don’t get me started on the shoddy coverups from their “updates”. I wish I could upload pictures. My front door looked like it had been tampered with and then they put a strip of nails and a black metal strip to reenforce which when my 2nd big problem happened in early November/December (yeah it took two months and 3 work orders/5+ calls to fix) the maintenance man said “wow I don’t like the look of that at all.”

My bathroom started flooding from the toilet. The first time I called was urgent because my entire bathroom had an inch plus of water on the floor seeping into my bedroom carpet. The maintenance man shut off the water to my toilet but said to fix it he would have to shut off power to the entire unit which he couldn’t do on a Sunday. He said they would call me the next day about scheduling a time to fix the toilet. Tuesday I called and the front office wasn’t aware of ANYTHING. So they send someone out to look at it and he says he has to order the part custom so give him about a week. Then after 2 weeks of NO communication I went to the front office and was given a maintenance man right then and there that looked at the toilet for 2 seconds and said “oh yeah I can pick that piece up at ACE and I’ll be back in about 20 to fix it. Should take me about 5 minutes to fix.”

I WAITED WEEKS ON A WATER LEAK THAT COULD BE FIXED IN 5 MINUTES.

After this one experience I decided to leave my apartment early. On December 30th, 2018 I drafted my letter giving up my apartment and was going to submit it that day. The office decided to - without notice close at noon on the 30th to celebrate New Years early. So my official notice was given on the 2nd so I stated I would pay for January and $565 for the second month as the re-letting fee is 2 months. Instead of honoring that or working with me at all I paid January rent and they still wanted to charge me the additional 2 months of rent. I was sent to collections rather than being listened to. Lee mas

This property is managed inadequately. Repairs take a long time to be completed. While renting here I was without a bathroom sink for six days, without a water heater for three days, and had soaked wet carpet for three days. All the while the management promised repairs would be made each day but did not follow through. Finally after a week repairs were made. Renter beware: the management will make repairs on the company's time frame and expense schedule. No thought is made as to the... renter's inconvenience. Other drawbacks to this property include dirty pool and tiny parking spaces. The parking spaces are totally inadequate. It is obvious that management is trying to squeeze in as many parking spaces as possible. Lee mas

This used to be a nice place to live but now it sucks. We recently got a new management called Vesta Realty and they are HORRIBLE. Do not move to any of their properties. The maintenance crew is horrible. It takes them weeks just to come by and look at your apartment then even longer to fix the problem. You have to constantly stay on them to get anything fixed. The office staff are rude and inconsiderate. Also, the water bill never on time. The office will tell you to pay your last water bill... amount because it has not been billed posted yet and then later on charge you the difference of that amount. Last month it took until 25th of June just for the water bill to show up on my account. The gates hardly work and the pool is always dirty because they have a duck pond next to the pool and sometimes the ducks swim in the pool! They don’t have a lock code for the gym anymore and they took the tv out of the gym. It has been months and no one has fixed the weight lifting machine in the gym. We will definitely be moving out. We are even going to break the lease so we can move out early because it is that bad. Don’t move here. Lee mas