14/1/25
Verified Renter
I signed a lease based off of a virtual tour that was misleading. Physical condition of apartment was unsatisfactory for rental price. Paint and caulking smeared on the floors. Visible gap between carpet and baseboards. Carpets have mild staining. Some cabinets are worn and outlet covers not secured. Space and layout of apartment is not efficient. Nevermind that you have to pay to park in front of your own building.
Reseña de Apartments.com
Administrador de la propiedad en Lakewood Hills Apartments and Townhomes respondió a esta revisión
Dear Anonymous User, Thank you for your feedback. We are sorry to hear that you were not pleased with your move-in experience and would appreciate the opportunity to remedy any concerns and provide you with a more positive experience moving forward... .
Upon review of your account notes, you were provided with a virtual tour of the exact home you moved into and you completed a walkthrough of your home on move-in day with leasing and maintenance staff, but no concerns/complaints/maintenance issues were brought forward to staff during that walkthrough.
We are more than happy to address any concerns and complete any repairs/replacements needed to ensure your home meets your expectations. Please contact the office directly for assistance. Thank you.