Gladstone Towers Apartments

This place is a joke. The office staff is very friendly before and while you’re signing your lease, but once you move in and have a problem, forget it! Once they hook you, they forget you exist. They don’t return your emails and ignore your requests to fix things. They even promise to fix things you point out that are broken or in disrepair when you first tour your unit, but on move in day, you will find that nothing got fixed. They know they’ve got you then. What else are you going to... do? You need a place to live and you are stuck accepting the unit. They have people put their garbage out in the hallways for pick up instead of outside where it belongs. The smell of trash in the halls is really nice when you have guests over. Plus the mouse traps everywhere adds an extra touch of class. MY ADVICE TO YOU IS TO KEEP LOOKING. Lee mas

Stayed for two years but did not want to renew. Management does not care and will not resolve your issues. I had submitted several inquiries and even written notices but they did not address my concerns. Mail will be stolen or lost since the packages are left outside. They also have issues with mice and bugs. Maintenance requests are generally done on time. Appliances offered are old. I had to run washer/dryer multiple times; will pay more in utilities. If your unit has new appliances, your rent... is probably higher. I don't recommend this place for families especially if you have kids. For the same price you can definitely find a better place and community. Lee mas

In all my years of renting I have never encountered such blatant disrespect and disregard for tenants by the maintenance workers. They enter your apartment whenever they want without notice and they take whatever they want. Recently my wife and I had a very valuable item stolen from our apartment by one of the maintenance guys here. So my advice to everyone living here is to lock your doors, get an alarm system and keep an eye on everything. I would not ever recommend these apartments to anyone... due to the above stated reasons. If your reading this and considering moving here look elsewhere there are way better options out there. Lee mas

I am going on my 4th year at Gladstone Towers. The first few years were good. No problems, maintenance orders were resolved quickly, everything seemed perfect. But in the last two years, things have gone really downhill. Now it takes 2 or 3 calls for an order to be completed, the parking lot is always crowded, and in the last 2 years, there has been an unresolved mouse infestation. Every winter, the mice move in, and there is no end in sight until the weather cleans up. Half-effort treatments... are given, nothing other than a few traps that you can buy yourself. Most dwellers would tell you definitively that the mice live in the walls, ceilings, and even the air vents.

This is one of the few apartment complexes in the area that provides your own W/D, Dishwasher, and Central Air/Heat. All these amenities sound great, and were a primary reason why I moved in to begin with. However until they resolve the pest issue, and provide a higher level of customer service to current renters, I would advise others steer clear. Lee mas