Brookshire Trace Townhomes

Extremely rude and unprofessional property manager. Id avoid all of their properties like the plague

We moved into our apartment in mid December and it has been great! I lived in this community several years ago and I am happy that it is still as great now as it was then! Property manager is great, and maintenance got out to my place within an hour of me calling a couple weeks ago to help me with a thermostat issue. All in all, we’re happy to be in our new place!

read your application and the process carefully. try to avoid calling customer service because the representative at LiSS group is unprofessional and rude

There's zero amenities, the trash doesn't get emptied until it's been over flowing for days, landscaping doesn't exist and they let everything get overgrown, parking lot is falling apart, buildings need significant work and haven't been touched in many years. Be ready for an electric bill over $300/mo because of the old construction and lack of care, like windows which are original. Maintenance is mostly a miss, you're better off just fixing things yourself. Serious favoritism here and a massive... attitude for anyone who isn't in the clique. Oh and they charge extra for a tiny pool that doesn't have the capacity for the whole complex. Lee mas

Unfortunately, I feel I have to write this review due to the lack in communication or general lack of concern from the property manager. Please be aware that these sections (especially in the high 160 buildings) have a bad raccoon problem! I lived in these apartments for three years and luckily stayed on the bottom floor (away from the raccoons). For whatever reason, the tenant originally above me did not notice / care about the noise and urine stains in her ceiling. It was not until she... moved out and a new tenant attempted to move in that I was made aware (by him) that there was such an issue occurring directly above where I sleep at night. I had not had an issue with anything there up to that point so I was inclined not to believe him until he sent me pictures of what was in his craw space...DISGUSTING! To avoid being to graphic, it appeared that the family of raccoons had made the space their home for quite some time.
Now all of this, up to this point, was not the managements fault. She was not responsible for a problem that no one had ever brought to her attention. The new tenant obviously was not going to move in there with an issue but was assured it would be fixed. After a series of empty promises by the property manager, the infestation was never resolved so he left. WITHOUT FIXING THE ISSUE, she attempted to fill the vacant spot. Repulsive! I work from home and never saw a cleaning crew, other than the maintenance man, enter that apartment to get rid of the rodents. I was never even told of the issue and still have not to this day. I believe most tenants there do not know this information.
Warning, make sure to check your craw spaces if you actually want to still move here. So disappointing! Lee mas