14/2/25
Dropped keys in elevator and no help.
I dropped my keys in the elevator shaft last night. I called their “emergency” maintenance number over and over again and reached a busy signal every single time. I finally got ahold of them this morning the lovely leasing agent Megan told me to submit a maintenance request. No apologies that their emergency maintenance did not respond literally just told me to submit a request. Then tells me there’s nothing she can do to get the keys out. She then took offense that I told her that there should... be systems and a procedure in place for if this happens to residents. I absolutely despise living in this building the leasing office does not do a good job managing this building it is nearly impossible possible to reach them when you need them. For example when trying to get ahold of them this morning, I had to call 6 times each time to get through to a human. Megan in the leasing office during our lovely conversation today also threw in my face that they have 500 residents and can’t drop everything to help me. Like okay then hire more people, if you run a building with 500 residents how is it possible that you are the only person answering the phones. Don’t make your staffing problems my fault. These are nasty people who run this building if you move in prepare to solve all problems on your own.
Reseña de Apartments.com
Administrador de la propiedad en The Avenue at East Falls respondió a esta revisión
I'm really sorry to hear about the frustrating experience you had with our maintenance and leasing team. It's definitely not okay that you couldn't reach emergency help when needed, and I apologize for any inconvenience caused by this situation. We... strive to provide better service, so your feedback is important as we work on improvements. If there's anything more I can do or if you'd like to discuss this further, please feel free to contact me directly. Thank you, The Avenue at East Falls Residential Team - avenuemanager@montium.com
