Residences at Woodlawn Apartamentos

I had a really bad experience with both the leasing and property managers. The whole process is confusing as well as misleading. Down to even the tour of the unit was rushed and I felt like I didn't even get time to fully look at each room. At the end we were rushed out because the tour guide had to rush to a meeting that was starting.
They charge you pro rated rent, even for time that you are not going to live in the actual unit, and they argue with you saying that everything was stated in... paperwork, but what they say is not found anywhere in any documents. The amount of customer service from Dalkey Management is absolutely awful and will never recommend any apartment complexes managed by them. I was never given any sympathy towards my confusion and simply reached out to a Senior property manager for help, only to have them tell me that they have looked at all email exchanges and listened to all recorded phone conversations and that they do not know where the confusion happened because everything was explained. However, nothing was explained to us, we were simply only emailed documents to sign without anyone explaining what things meant. I really wish that I was given any type of option or at least for them to tell me to just come in and go over everything before its finalized.
In the end, it took the senior property manager 2 days at a time to reach out to me when I was trying to reach out and figure out multiple issues that had come up. I even asked for anyone higher up like an owner to speak to, but was told "the owners do not speak to people."

Any one that is looking for a great experience at the place where they will call home, look else where, I guarantee you will have red flags from the beginning. I would give 0 stars if I could. Lee mas

The move-in experience was not only informative but also incredibly welcoming and hassle-free. Dalkey demonstrated patience with my numerous questions and guided me in finding the perfect unit for my needs! The Dalkey team went above and beyond to showcase a variety of units, and I ultimately settled on the fantastic Woodlawn. The property itself is breathtaking, impeccably maintained, and provides a serene atmosphere. The delightful holiday decorations by Dalkey further enhance the property's... beauty. Renting from Dalkey has proven to be a fantastic decision, and I couldn't be more satisfied. A big shoutout to Alanna for being absolutely amazing! Lee mas

I recently had the pleasure of going on a tour of an apartment complex, and I must say, the experience was outstanding. The office staff, particularly the girls, were incredibly accommodating and went above and beyond to ensure that I had all the information I needed to make an informed decision.

During my first visit, they patiently showed me several units, taking the time to answer all of my questions and address any concerns I had. I was impressed by their knowledge of the property and their... willingness to make my experience enjoyable.

The next day, when I returned for a second look, they were just as eager to assist me in exploring other available units. Their enthusiasm and professionalism were evident, and it made me feel valued as a potential tenant.

Ultimately, I decided to put a deposit on one of the units, and the entire process was a breeze. The office staff guided me through the paperwork efficiently and made sure I understood everything. They even provided me with helpful tips for a smooth move-in.

I've now been living in my new apartment for a week, and it has indeed been the easiest move-in experience I've had in all my years of apartment living. The staff's dedication to their tenants' satisfaction is evident, and I couldn't be happier with my decision. I highly recommend this apartment complex to anyone looking for a hassle-free living experience with a fantastic and accommodating team. Lee mas