University Village at Clemson Apartamentos

Hi Jeremiah - thank you for taking the time to share your feedback with us. We strive to provide a great living experience for all of our residents and regret that it seems we've fallen short here. Please know that we've taken note of your comments... and will be utilizing them to improve moving forward. Lee mas

Thank you for your feedback on your experience. We regret that your experience has been less than excellent. We strive to improve our community on a daily basis and want to ensure that all our company policies are being upheld. In order to ensure... that we do our very best we have thoroughly provided detailed information and instructions in our lease to prevent any maintenance discrepancies. Our company notifies our residents for any inspections in advance unless it is deemed an emergency or when we need to do an immediate inspection. We always have our name badges, announce ourselves, knock multiple times prior to entering a unit. We only enter a unit during hours of 9am -5pm unless it is an emergency. When a work order is entered then it is the responsibility of the resident to notify their roommates. In order to provide the best service we request that all maintenance issues are submitted in writing either by email or work order. You have recently notified us that the resident has been sick and they believe it was due to HVAC dust/dirt. We were never notified previously in a work order or via email until March 27th. We contacted a vendor to have the ducts inspected and cleaned within 8 business days due to vendor scheduling. A few days later we were also notified of mildew in windows from the resident's parents and we entered a work order on their behalf. On April 3rd, we immediately checked the windows and noticed some condensation and moisture buildup. Our maintenance team immediately cleaned the windows and caulked inside and outside the window. We are monitoring this situation. Our maintenance department does quarterly inspections and puts in a new air filter once a quarter and cleans the interior HVAC coils twice a year but it is the responsibility of the resident to change the air filters monthly according to the lease. During winter break, the unit on the 3rd floor had a busted water heater. We immediately replaced the water heater, checked all units underneath the apartment and remediated within 48 hours. We had a vendor extract all water and add dehumidifiers to prevent any growth. We did not contact your specific unit as there was very minimal water in the flooring and we were able to get it dry within 48 hours. The time of this occurrence was on December 26th and 27th. We had all of the water damage repaired on December 27th. We were not notified by any residents in this unit of residual water or damage to their unit. During our quarterly inspections in February we noticed that the bathroom had shower wall damage. We entered a work order on behalf of the resident to ensure this wall damage was repaired. While making this repair we noticed termites and immediately notified our pest control for treatment and then repaired the wall within 5 business days. In the future, please ensure that all maintenance issues are in writing via work order or email so we can rectify any issues in a timely manner. We understand you would like to continue living in your unit until July 25th but would like to be released from your renewal. We do not have a lease breaking option. However, we do offer a sublease clause in our lease if you would like to go in that direction. For more information on this process please feel free to reach out to us! Lee mas

Hi! Thank you so much for the great feedback! We are very proud of our great staff and their willingness to help in any way they can. Our maintenance staff does their absolute best to stay on top of work orders and typically completes them in a... timely manner. However if you are experiencing issues with maintenance please feel free to reach out to the front office! Thank you again for the great feedback! Lee mas