Gateway at Rock Hill Apartments

Most unprofessional management. Refuses to resolve or even address any issues. Management (Wendy) if rude and resolves zero issues. Loud neighbors and management does nothing. Bugs!!, car vandalism, lack of respect from neighbors (parties all the time and no one does anything). Even if you bring up an issue, you are made to be the one who is now the issue. Cracked floors, lights missing, dogs always barking, etc. I have lived in places much cheaper and maybe not as nice from the outside, but at... least they had professional management and a peaceful place to come home to. The noise has gotten so bad that my kids have to stay with their Dad during the week because they are falling asleep in school and grades are dropping. I have never been so dissatisfied with my living experience. Trust me when I say, DON’T WASTE YOUR TIME! Look somewhere else! Lee mas

I love my apartment! The complex is very comfortable and inviting! Gateway always have activities for the tenants! I see a long future here.

Had to call the maintenance team on a Sunday cause our AC went out. Matt was here in less than 30 minutes and immediately knew how to fix the problem. Overall the staff here is very friendly and we have had an awesome time living here!

This is one of the better complexes I have lived in, but it still leaves some to be desired and has issues of its own. My first year went by quick with very little issues. The people that work in the office are a solid 9/10. The only annoying this is that cars with loud mufflers LOVE to drag race and speed down this dead end road at all hours of the day and night. But otherwise it's been okay. There's currently construction going on right past the complex but it is still very quiet around here... past 7 pm. Management (which recently changed to Southwood Realty) is good about coming to replace your air filters every month and responding to maintenance calls the next day. For some unknown reason they took all the fire extinguishers out of each unit and now only have ONE on the breezeways? Some other things they don't tell you... Rent will increase by $100 - $200 after your first year. None of this includes water, electricity, or internet. The trash fee pays for the *privilege* of walking your trash across the complex to the single trash compactor. We get notices all the time about not leaving trash on balconies and in breeze ways as that apparently is breaking our lease agreement. If you have a grill, you better hide it well. You can't have them in your apartment, on your balcony, or even in the storage units as that is a breach of your lease too. Slightly burnt toast sets off our fire alarms *every time*, which will now automatically reset the breaker to the stove when they go off. It's your responsibility to replace any and all light bulbs and smoke detector batteries-- they have already put a letter on our door saying maintenance won't do it. Current management will also not do anything about noise complaints or your entire apartment smelling excessively of weed if you don't know the EXACT apartment it is coming from. And the pool is only open from mid June to the end of July. You can't even go over there to sunbathe the other 10 months of the year. Their gym is okay but their upkeep of the equipment is subpar and they rarely have anything out to sanitize machines anymore (even with COVID still around). Lee mas

With new ownership in place, living quality has declined significantly. Cardboard recycling has been eliminated which makes no environmental sense nor does it make sense for anyone's convenience.

Fire extinguishers were even removed from everyone's apartment. What could that possibly do other than protect peoples lives at a very small cost to a complex.

Rents have gone up, services have gone down and no one is attentive to concerns at the office.