9/2/22
Avoid Properties Owned by Aimco/AIR
Disregard some of the 5-star reviews. They offer sweepstakes for gift cards to review the community, and people believe their chances of winning are greater if they post positive reviews.
I've lived here for almost 4 years, but I'm being priced out with a $300/mo rent increase, higher than market rate increase for the area.
The biggest problem with this community is its owner - Aimco, which was purchased by AIR. They have been the definition of a greedy landlord. Rather than fixing parking by... moving to a first-come-first-serve, they've decided to kick residents out of their garages and tow anyone who can't park (which is common) even though there are spaces open.
They spent money to expand and redo the leasing office patio, but have done nothing to address rusty hand rails and crumbling walks and stairs throughout the complex.
Don't attempt to contact the leasing office - they won't pick up. The only way to get their attention is to call the property manager directly, or to go to the office (which may be impossible if you work 8-5 and have a commute longer than 30 minutes like I do).
The maintenance team is great, but too small to handle the number of requests from a literally crumbling complex (cracked/broken concrete stairs, walkways are crumbling).
The community/neighborhood is fine as far as people go - people are nice and respectful for the most part. It's definitely a feeling of "we're all in this bad situation together". We haven't had any pest issues thankfully, but your mileage may vary.
Reseña de Apartments.com
Administrador de la propiedad en Hillmeade Apartment Homes respondió a esta revisión
Hello, thank you for sharing your experience at Hillmeade. We appreciate the feedback you have provided. We would also like to thank you for your long term resident loyalty. We do not offer gift cards or bribes to illicit positive reviews from... customers. Rather, we do have a National Online Review Sweepstakes, where customers can leave a review for their community and enter for a chance to win a gift card. We use market rates in pricing our apartments based on the length of the lease, availability, the location and the features of the apartment and community. We feel our rates are competitive and on par with similar communities within our area. Parking continues to be reviewed and adjusted for the best overall solutions. We apologize if at any time you felt our customer service did not meet your expectations. Any concerns expressed or that may have been previously missed, we would certainly take the time to address. We would love to address your experience here at Hillmeade more directly but we unfortunately cannot find you in our system without a name. Please feel free to reach out to me at ICanHelp@aircommunities.com so we can discuss further. Thank you. -Susan