The Nelson Apartamentos

This is a great value place. The new management is good and maintenance is awesome. Any problems we've had have been fixed, however, our HVAC was out for about 2 weeks in the summer. They said that they were waiting on a part and gave us a window AC unit for the second week of that period. The pickleball courts are great, but so many people who don't live here hog them, especially on Sundays. Other than that, it's a great apartment if you have a dog, there are plenty of grassy areas, but some of... the residents don't pick up after their dog, which is frustrating. Lee mas

More people are apt to speak on the negative, but don’t follow-up with how things may have been resolved. Be careful of the negative reviews!!! Lorraine and Jenna are AMAZING!!! Any time any issues have come up Jenna is on top of it and makes sure everything is taken care of. Jenna has been a great addition to the team. Unlike other places I have lived Lorraine has made sure what she promises is exactly what will be done...nothing less than that!!! As far as maintenance goes...they show up... pretty quickly, friendly, knowledgeable, and if they are unsure of something they don’t just wing it...they all work together to make sure the job is done CORRECTLY. I also appreciate how they don’t rush to get the job done, but if it needs to be done in steps or two days they do so and they clean up after themselves!!! I have enjoyed living here and have not had any problems. I love that it is quiet and safe! Lee mas

My family has been here for over a year and for the value, it's getting 5 stars from me. Now is it perfect... no, but what place is, for the space, price, and safety, you can't beat it in the area. The office and staff has taken care of any request we've submitted and they do really care about the property and tenants. No trash on the ground, people hanging out, or loud noises and if you have a package delivered like we do all the time, you don't have to worry about it walking away. When I read... the reviews before coming here I was nervous about giving this place a try, but I'm so happy we did. We will stay here until we purchase a home in the next year or so. Lee mas

This is the 2nd time I live at Valley Ridge. The Manager Lorraine and her Assistant Jenna are extremely professional and so nice. They always get back to me with any questions I have or maintenance request. Although the apartments are 50 years old, they have been well kept up and renovated. The Maintenance staff is always polite and gets the job done. I know some people have gotten impatient if something hasn't gotten repaired quickly, but this is a big complex and as the saying goes, patience... is a virtue. The grounds are so well kept up and its quite here. There are many families who live here and its quiet! I find that amazing. So if you are looking for a family friendly nice place to live, I would suggest Valley Ridge. Their prices are better than other places in this area. Again, I'm on my 2nd time living here and I love it. So does my husband. We had to leave the 1st time to move out of state. We moved back to Tennessee and came straight back to Valley Ridge. We've had nothing but a positive living experience here. We don't plan on leaving anytime soon. Thanks for reading my review! Lisa Meier Lee mas

Lived here a few years and it has gone from bad to worse. The property manager and assistants in the office are rude and unprofessional.
The maintenance suffers since they do not have sufficient staff. There is one guy who seems more permanent and efficient but the others come and go and we cannot keep up with the turnover.Moreover, they do not have uniforms and so it is difficult to know who is authentic valley ridge staff.
Extremely uncomfortable letting them in while at work.
The rents keep... going up without tangible improvements to the units.
Was told that the previous manager and staff kept the place cheerful and residents happy. Lee mas