23/7/18
They deserve no stars
Do NOT stay here. Management is slow at processing maintenance requests. Electrical outlets were not fixed until one month after moving. The entire property management team do not care and place the blame on the number of service issues on the tenant. Finally had to escalate the matter to the “broker” and the guy named Aaron was smug and did not seem to have any interest in the issues being addressed. A gas leak issue was brought up and they did the least to check it. When I told him, he made it... out like I was lying about it and was just being a nussaince. Finally had Centerpoint Energy come out and discovered there was in fact a gas leak. I installed a security camera in the apartment and caught the maintenance doing NOTHING to really see to any issue. If you move here, make sure you have everything documented. The broker Aaron straight up told us that we weren’t important and that there were other apartments that needed to be managed. It has been a nightmare. Do yourself a favor and don’t be lured by the price like I was.
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Administrador de la propiedad en French Quarter Apartments respondió a esta revisión
We are deeply sorry to hear about the challenges you faced during your time at French Quarter in July 2018. Your feedback is incredibly valuable to us, and we sincerely apologize for any inconvenience and frustration caused by the issues you... mentioned.
We understand the importance of prompt and efficient maintenance services, and we regret that your experience did not meet our usual standards. It is unacceptable that it took so long to address your electrical outlet concerns and that the gas leak issue was not handled with the urgency it deserved.
We take your comments about our management team, especially Aaron, seriously and will address these concerns internally to ensure better communication and responsiveness in the future. Your experience does not reflect the level of service we strive to provide to our residents.
If there is anything we can do to rectify the situation or if you have any further feedback or unresolved issues, please do not hesitate to reach out to us. We are committed to improving our services and ensuring that our residents have a positive living experience at French Quarter.
Once again, we apologize for the inconvenience caused and appreciate your feedback as it helps us identify areas for improvement.