The Heights Apartamentos

Being a tenant of The Heights was my worst rental experience. I was a new tenant to The Heights in December 2022. I had to relocate from the first unit to another unit due to repair issues. Upon arrival to the new unit, I noticed my ceiling leaking along with flooding in my bathroom . I went several days unable to shower in my unit. I notified property management , corporate and maintenance on several instances to no avail regarding these deplorable conditions only to be ignored. To deal with... this during freezing weather conditions with a smaller child made this experience extremely disheartening and stressful. I would not recommend this property to anyone. Lee mas

I have lived here for a couple years and the maintenance response here is abysmal. I’ve had it when not being able to reach emergency maintenance and you should stay away too.

I went ahead and toured this place about a month ago. Loved the location, layout, and it seemed like they were investing into the complex. I go home and get a quote then immediately apply. They have a great deal on a floor plan I like. I have good income, rental history, and credit, but because I’m young I go ahead and put my dad down as a guarantor. Of course the leasing agent told me that the rate would be locked in once I applied (should have recorded this or gotten it in writing.) I finish... my application, pay the high application fee, and wait. I speak to the leasing agent 2 days after when he calls and of course I say “hey call me if you need anything.” The next day I haven’t heard back so I go and check and the website tells me that the apartment is no longer available, however when I go to apply for a different one it tells me the original one is already reserved by me. So I go in and talk to them (don’t bother calling they never answer) they tell me that because my dad did not fill out his application within 48 hours which they emailed to him without telling me and it ended up in spam, that the apartment had been re-listed and immediately leased by someone else.(I’m willing to bet that they leased it at a way higher price than they quoted me) The lady said that she would call her regional manager and see if they would honor the price they quoted me. She called me a few hours later and told me that they would not be honoring the original quote and even if they did they’de be adding $350 a month because they decided to renovate that unit. Also they would of course be keeping my application fee even though their grounds for not honoring the quote is that I “didn’t complete the application within 48 hours.” These are bad people to do business with, read all the other reviews especially recent ones if you doubt me. Most landlords treat you bad after you sign, but these people can’t even keep it together that long. Great complex but do not expect management to do the right thing unless they are legally required to do so, and even then be careful Lee mas

If you choose this place, please hope and pray that nothing breaks. The response time for maintenance request are laughable.

Quick story: I moved in on 05/01/2021 and was told, "hey, the faucet isn't connected but, maintenance will be out on 05/02/2021 to fix it". Spoiler alert, it is now 05/06/2021 and yep, still not fixed.

On 05/03/2021, we were told that maintenance needed a part and that it would arrive next day and they will be out on 05/04/2021. That day came and went. On 05/05/2021, I... received a message stating that maintenance attempted to enter but the privacy lock was on so they could not enter. I ran back to the townhouse (knowing for sure that I did not have the privacy lock on) to check. Yep, you guessed it, the privacy lock was not on.

I then went to the leasing office. I was told again that maintenance tried to enter...but not today. Ok, well, why did they try to enter without the part?

I was then told that maintenance was instructed to go to Home Depot to get the part that was needed and replace on 05/06/2021. I don't think I need to tell you how that went....still not fixed.

A push fitting is needed and a 18" steel braided water line with 1/4 to 1/4 inch connector is needed. If you can't find the part(s)...

...THEN REPLACE THE FAUCET!

P.S. I have a family member that stays here, and they are fighting to get their A/C fixed.

You've been warned. Lee mas

I wish I could give them zero stars. I moved in september of this year and had several issues within weeks of moving in. I have had roof leak which caused mold, leak in the laundry room,a rat and a possum in the air vents , fire ants in the wall. The management here is very unproffessional. They do not care about their tenants. We have black mold and management refuses to call it that. We had to convince maintenance to remove baseboards so that they could see we had a mold issue. We had a... rook leak and it took almost a month for a contractor to come out. He came out for a quick assessment and just replaced one baseboard. There is no quality control here, my husband spoke to the property manager and she said that there are at least 35 leaks from a previous storm that was more then several months ago. There response rate is so absurd. I ask if we could get a hotel or money off of rent as some complexes who truly care about retaining their residents would do. My husband has been sick over a week and all we get is half hearted fake apologies. Management definately needs to learn how to provide customer service. Please if you care about your health and wellbeing DO NOT RENT here. It is very overpriced and it may look good to the untrained eye but all the cosmetic makeup is a mask for poor quality buildings. There is nothing luxury about these apartments! Lee mas