Beck at Wells Branch Apartamentos

I hate to have to write a review like this, but probably not a place to live if you’re looking as a resident. The care of the complex overall is poor- trash piles up near the dumpster for days, trash is left around the complex without being picked up my maintenance or residents. The gym is never cleaned and smells like sweat and cigarettes. I showed the leasing office a video of a severe ceiling leak in my bathroom and still, nothing has been done about it (not to mention I have placed work... orders for it that have been ignored). I was promised on move in day that the mold in my bathroom ceiling would be addressed; it hasn’t been addressed BUT more mold has grown instead. Poor quality interior appliances and materials- the dishwasher doesn’t actually clean dishes but leaves them still dirty with a greasy film. And my fob key goes on the fritz on a monthly basis. I’m incredibly disappointed in the difference between what I was shown and promised on a tour, versus what I actually received. Lee mas

Despite living at this property for over 5 years, I would never recommend it while it is managed by American Landmark.

I'm sure if you are a prospective tenant, they're attentive and communicative, but once you actually live here, any issues you experience will just be brushed aside.

After having issues with neighbors for months, the office managers were unwilling to offer me any assistance in providing a discounted unit elsewhere on the property or covering costs that I would incur to have... to move to a different unit at the same price. I was basically told, you can move to a different unit and that's it, all because they refuse to do more than the bare minimum at addressing tenant's concerns.

Previous property management companies were attentive and willing to work with tenants, but that seems to have gone away with American Landmark.

The only reason they aren't left with 1 Star is because the maintenance staff is usually quick to respond to maintenance requests.

Other concerns:

- Rent keeps going up despite no additional value added to the units aside from putting in a new countertop and painting some cabinets.

- There is a "technology package" included in your lease (not reflected on the rent prices on these sites though) that is basically inadequate apartment-assigned community wifi and basic cable for $89.

- Mailboxes are perpetually broken and half of the wall is always open, leaving mail exposed to anyone who happens to walk by. Lee mas

My visit was great. Everyone was extremely nice and informative. The property is nice. Also, I spoke with Sophia, who made me feel very welcomed.

Are you planning on moving here? Well, plan on getting your identity stolen by the people that break into the mailboxes. This place has made my life a living nightmare. For months now, they have been breaking into our mailboxes and the maintenance staff just repairs them and let the stealing continue. No security at all. The most unsafe place I've ever lived in. The replies from the admin office are vague, to say the least, and they have not notified the residents of these ongoing issues.

While being here only 1 year I've seen at least 3 or 4 managers come and go. While claiming to be "luxury" apartments it's really just a shiny facade and not actually that luxury. On top of that Tennants were forced to pay for upgrades that weren't needed or wanted. They made us leave the apartment several times for them to complete remodels not caring that we had a 7 month old baby to take care of. On top of that the "upgrades" were of the lowest quality work and have since already crapped out.... It's obvious that the new property owners really only care about making money. The valet trash service costs $30 a month and leaves the entire community looking like garbage since a majority of people who live here don't follow the rules, which means garbage everywhere when you leave and come home (also the compacter rarely works so there is huge PILE of garbage you have to drive by every day. There are security gates that never close. A bunch of mailboxes are broken and can't even lock. They forced us to sign up for a $90 technology package for internet and TV and even after a month never explained how to access it. We recently had a bug problem. They are short on maintenance crews (BEFORE the pandemic) and repairs are rarely completed in a timely manner. There are several other reasons this place is not worth staying at. Sadly, if you decide to break your lease they want 3 months worth of rent to do it. There is a good chance that once they finish gentrification of the complex all these issues will be a thing of the past, but I fully regret ever moving in here. Again. This has been my personal experience and others may love this place. Lee mas