Ellwood at Lake Travis Apartamentos

We have put in multiple request for our ac not working, every single time they come in and do a band aid repair that doesn't fix the issue, our ac won't go down so it's just waisting electricity all day running constantly, have put in multiple work orders and it's been a month with no fix.

Customer service has gone downhill since S2 took over. Like others have said, phones are rarely answered, emails are ignored, noise complaints aren’t taken seriously. Their policy of requiring video recordings of noise issues, in order to help, is extremely irresponsible and dangerous. The rates on their website do not accurately represent what potential residents will actually pay. They tack on an addiction $155 dollars for amenities and maintenance. Amenities are often unavailable. I do not... recommend Ellwood to anyone. Lee mas

This is one of those paint all over the bad stuff apartments. We are moving out soon and buying a home but I have a young baby on the way. This is not a great place for children at all. It was once zoned for Grandview Hills but now River Place and in that time they’ve lost several points on greatschools for the lack of professionalism. The maintenance men listen to really inappropriate rap and gross music very early on the morning which disturbs many of the parents with young kids. I’ve only... ever lived in neighborhoods where if you played that kind of music loudly in a vehicle you would get a ticket. I waited several months but it just gets louder and grosser. They infrastructure isn’t great and they have trash everywhere and are always “fixing” things. We didn’t have a washer for over four months and I had to hand wash everything or you’ll have to go to a laundry mat. If you look through the reviews you’d learn they have hired people who don’t know what they’re doing but are able to do basic handy man things. Nothing is being fixed by professionals even after they had major infrastructure issues post 2021. Lee mas

Since July I have been submitting the same work orders over and over again. Since July I have not recieved any follow up phone calls from Managment informing me of what the problem is. SInce July the turnover in the local leasing office has been ridiculous.

False advertising and unrprofessional leasing office team