Medina Highlands Apartamentos

Don't move in. Property management shows no willingness to help or do anything and not responsive.
Excessively loud stomping, thudding, furniture dragging and things dropping on the floors constantly from upper stairs neighbor ALL the time from as early as 6 AM due to cheap build and thin floors. Property manager started from forcing us to provide video recordings and after we did refuses to admit any noise after months of complaints, security patrol calls and police reports.
Packages got stolen... . Got responded with an email basically saying "use Fetch" when they have a security camera in place. Lee mas

So I've lived here for a few weeks and it's been one serious problem after another. The main issue is the constant, grating noise. I live on the second floor and asked during multiple tours if there were any noise complaints and was told there were not. That's funny since there are so many problems here that they've had to hire a nighttime mall cop which, of course, hasn't helped anything.

Further, I fell in the Medina Highlands parking lot last week getting to my car and suffered a terribly... injured leg and a concussion. The doctor told me I needed rest and quiet to recover, but that's been impossible. Between loud video games waking me up at 3 in the morning, people stomping above all night and very early in the morning, except for the days I pay for a hotel to get peace and quiet, I sleep only a few hours. And we do leave to stay in hotels. It's that bad.

When my son recorded the upstairs neighbor playing the same three creepy chords on his ill-tuned guitar LOUDLY for hours over the weekend, they said they'd stop it but it went on into Sunday. The same three chords. For hours at a time. The office does nothing to help mitigate this. They knew I worked from home, they knew I'd asked about noise issues on multiple occasions, and they will lie to your face because they're under 60% rented. And once you're in, they will not let you even change apartments without paying $4,000+. And because Texas laws are anti-tenant, there's literally nothing you can do. I can't even bear to unpack because I'm trying to find a third job so I can leave.

Nothing even begins to drown out the noise. And another thing--even though smoking is prohibited, every time my ac turns on you can smell cigarette smoke which I'm allergic to. Also the trash rooms get backed up so badly that you can't open the door because of a wall of garbage that attracts flies and smells like death.

I toured several places and every one of them was honest about the noise issues. Medina was not. So now I'm a single mom with a kid who hasn't slept through the night and I'm looking for a third job so I can get out of here. If they'll bold face lie to me about the noise, who knows what they'll tell you to get your name on that lease? Lee mas

As a resident of Medina Highlands, I feel compelled to share my experiences with those considering this complex. While I understand that no apartment complex is perfect, the issues I have encountered within a short period warrant serious consideration before signing a lease.

Move-in Delay: My scheduled move-in date of August 1, 2023, was pushed to August 21, 2023, despite having paid my deposit and rent in June.

Initial Maintenance Problems: Within the first few days of moving in, I faced... issues with the toilet not working and foul-smelling water from faucets, which took several days to resolve after submitting a maintenance request.

AC Breakdown: On the 6th day of residency, the air conditioning stopped working during the hot summer months in Austin, Texas, leading to discomfort. Despite a maintenance requests, the issue was not resolved promptly. A second request had to be submitted the following day.

Security Concerns: On the 9th day, my registered vehicle was stolen due to nonfunctioning entrance gates and unlocked doorways leading from the resident parking garage to the corridor, indicating serious security lapses within the complex. A third-party security company was brought on shortly thereafter.

Appliance Malfunctions: Shortly after moving in, the dishwasher and ice machine stopped working, requiring maintenance attention.

Inconsistent Unit Numbering: Unit numbers were changed abruptly on October 11, causing administrative inconveniences, and requiring updates to paperwork with various entities.

Elevator Outages: Elevators were out of service for weeks within two months of opening, causing inconvenience to residents.

Structural Issues: The complex's foundation shifted (no other easily identifiable reason why my door that once fit within the frame no longer fits), causing my bathroom door to no longer fit within the frame, despite multiple maintenance requests, the issue remains unresolved to date.

Mail Service Problems: Lack of proper registration with USPS led to no USPS mail service for residents until January 3, 2024, causing inconvenience and delay in receiving mail and packages.

Ongoing Maintenance Issues: As of February 18, 2024, the bathroom counter's cabinet door has completely detached at the hinge, indicating ongoing maintenance challenges within the complex.

Please note the apartment complex opened August 2023. Lee mas