Peaks @ NW Hills Apartamentos

Moved here from another city right around the holidays, and the property manager Kay helped me so incredibly much! She communicated with me so well throughout the entire process and made my move much easier! So far I’ve been here a week. The spot is nice for being built in the 1970’s, this place seems like it has been kept pretty well! Apartment was clean upon arrival and no weird smells. The area is really safe and peaceful too. Looking forward to my stay here! - Thanks

I moved in when the new management company took over this property in December 2021. The previous company was not helpful and was hard to reach when I was getting ready to move in. Amelia, the new property manager, met with me before my move in and handled all my concerns with me one on one. You can tell her and her staff care about their residents and this property. I've enjoyed my time living here and love how close my apartment is to everything I need.

Under new management but the place needs so much work that they should contemplate shutting down and doing a complete remodel. I can tell management tries their best with what they have but the buildings are too old. Water is always shut off, boiling hot or freezing cold. Bugs are a constant problems because of cracks in the walls, and maintenance requests are rarely done. Great location and peaceful area, but too many problems for me to renew here again.

I saw the reviews were a bit old so I figured I would write one about our year stay here with the new management. It was terrible.

We would have our water shut off approx. once a week. Water pressure was pretty terrible most of the time. Maintenance does not really like to show up unless you call multiple times. Once I had a leak in my kitchen since for about two weeks. I called and pestered but they only came by when I told them mold had developed (which it did).

We pay for monthly for pest... control, but have not been able to get anyone here to actually take care of the pests. Obviously i have called a few times, but gave up. We have an abundance of roaches and centipedes. We also have lots of spiders, but I have left those as they seem to be the only thing bringing down the number of other pests.

The laundry machines are usually broken to some extent. Typically about 50% of the dryers will be shutdown. Laundry is just a really stressful thing to do here at LIV.

I also would say that they did a terrible job on the paint here. They painted the tub and tiles in the bathroom, among literally everything else and as such it is already peeling.

Basically this is my warning. Do not come here. This complex essentially like to put pretty paint or light fixtures to cover the fact there are so many problems. The apartments are only okay and the management will not help you if you have any issues. I have only listed a few, but trust me, living here is a battle. If you like having a sanitary/maintained place to live, this is not for you. Lee mas

I am super surprised that in my move-in day, everything is new. And the apartment is super convenient to the HEB and my school bus. And I like the lady in the leasing office. She is super helpful and nice. The facility is also nice.