Union on San Antonio Apartamentos

Thank you for sharing your feedback. We understand your frustration and appreciate you taking the time to bring these concerns to our attention.

We have been in contact with you directly and conducted a proper investigation into the issues you... raised. We always aim to handle resident concerns with professionalism, and we're sorry if your experience felt otherwise.

Regarding the elevators, it’s important to note that we rely on certified elevator technicians for any repairs, as our on-site maintenance team is not trained to service elevators. We contact the elevator company immediately when an issue is reported. As of today, we have four fully operational elevators, including the service elevator.

We also want to clarify that we do not have the ability to turn the service elevator on or off at will. If you experienced issues accessing it with your fob, we encourage residents to let us know so we can test their fob and replace it if needed.

We’re committed to providing a positive living experience and are always available to help address any issues that arise Lee mas

I sincerely apologize for the ongoing hot water issue you’ve been facing for the past five months. I completely understand your frustration, and we are actively working with our construction team to resolve the situation as quickly as possible... .

Regarding the smoking concerns, I will escalate this matter to ensure that appropriate actions are taken to address any violations on the property.

We take your concerns seriously and are committed to improving the experience for all of our residents. Thank you for your patience, and please don’t hesitate to reach out if you have further questions. Lee mas

Thank you for sharing your feedback. We’re sorry to hear that your experience hasn’t met your expectations. Addressing maintenance concerns is a priority for us, and we encourage residents to submit service requests so our team can resolve these... issues promptly.

We also strive to create a welcoming and engaging community while maintaining professionalism, and it’s disappointing to hear that you felt otherwise. Your feedback is important, and we’ll use it to continue improving our service and resident satisfaction.

If there are any unresolved concerns, please don’t hesitate to reach out directly at uniononsa@greystar.com so we can assist further. Lee mas

Thank you for your feedback. We want to address your concerns and provide some clarity about your experience.

In purpose-built student housing, it’s common practice for leases to begin prior to move-in and to not pro-rate. We understand this might... be unexpected, and we encourage all residents to review their lease terms carefully.

Regarding move-in day, we did have three functional elevators available to accommodate the over 600 students moving in. However, with such a high volume, delays were unavoidable, and we appreciate your patience during this process.

We’re also sorry to hear about the cleanliness issue in your unit. That is not the standard we aim for, and we encourage residents to report these concerns so we can address them immediately.

If you’d like to discuss this further or if there’s anything we can do to assist, please feel free to reach out to us at uniononsa@greystar.com Lee mas

We're so glad Keane was able to assist you with your questions! Thank you for leaving us a positive review.