23/6/25
Rough Maintenance Team broke my property
Greystar maintenance staff broke my full body mirror when they were in our apartment replacing one of my roommate’s vanity. I contacted staff and they were rude and dismissive to my concerns and ultimately said they were at no fault. Don’t live here if you truly care about your belongings and want your concerns to be taken seriously. Only one elevator worked 70% of the time the entire school year and I didn’t have hot water for the first month that I moved in. They decided when they wanted the... service elevator located near the trash chute to work and be operational. Half the time it wasn’t on and you couldn’t access it with your fob. Don’t be surprised if they delete my review, because they lack integrity and accountability.
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Administrador de la propiedad en Union on San Antonio respondió a esta revisión
Thank you for sharing your feedback. We understand your frustration and appreciate you taking the time to bring these concerns to our attention.
We have been in contact with you directly and conducted a proper investigation into the issues you... raised. We always aim to handle resident concerns with professionalism, and we're sorry if your experience felt otherwise.
Regarding the elevators, it’s important to note that we rely on certified elevator technicians for any repairs, as our on-site maintenance team is not trained to service elevators. We contact the elevator company immediately when an issue is reported. As of today, we have four fully operational elevators, including the service elevator.
We also want to clarify that we do not have the ability to turn the service elevator on or off at will. If you experienced issues accessing it with your fob, we encourage residents to let us know so we can test their fob and replace it if needed.
We’re committed to providing a positive living experience and are always available to help address any issues that arise