Camber Villas Apartamentos

Howdy,
We strive to provide excellent customer service and regret that we have not met these standards in your experience so far. We would like to have the opportunity to turn your experience around. Please reach out to us at cambervillas@greystar... .com or call us directly at 443-552-7686. Lee mas

Howdy! We are sorry your brother did not have a great start with us here at Camber Villas. We have met with him and addressed his concerns.
Please reach out to us at cambervillasmgr@greystar.com - we remain committed to providing the level of... service you deserve and want to work with you to resolve it.

-Camber Villas Management Lee mas

Hi Claudia,

All residents are made aware of our pest control companies' procedures and their schedule in between sprays to avoid chemical overspray. We make it apparent to each resident that it is their responsibility to notify the office if... treatment is needed as we cannot continually schedule thi s without a request. Looking at your account, any time the resident notified the office, pest control treated and sprayed your unit. It looks like a few were requested throughout the year, however, there were two different 4-6 month time periods where our team was not notified of the issue at all. We make this apparent when a resident puts in a request. Our team cannot fix a problem if we are not aware. One or even two treatments separated out will not completely subside the issue, as continual. Basic cable TV was included in rent, and residents had the option to upgrade from the basic plan with DirecTV by creating an account and working with this company. You would do that by reaching out to DirecTV directly as this is a third-party company not related to our management. Our lease dates are stated on the very first page of the lease, and everyone is made aware in the application process of the yearly terms. We apologize for any inconvenience you may have had and wish we were made aware of to help resolve these issues. Lee mas

We are sorry that you did not have the experience that we strive for all of our prospects and residents to have. Per our previous conversation, the staff member that you spoke to was new, and we apologized for the confusion and the conversation that... you had with them. We have talked with that staff member. We did speak with you the day before, and all of the correct information was sent to you via email. We call and follow up every day to see if you have any questions, which is what the follow-up call was for. We would be more than happy to talk to you either in person or over the phone to resolve any issues you have. Please also be advised that the staff member you spoke with is not part of our management team. Lee mas

Hi there, we are very happy to have provided you with such a positive experience!