Southlake Ranch Apartment Homes

Office staff/female manager not friendly and poor customer service to their tenants

There's no place like this place! I started my apartment search a month ago, started here, and didn't go anywhere else. I just love everything this place has to offer...... ESPECIALLY THE LAKE! I am one happy resident and will continue to refer as many people as possible! (not only for the $300 referral fee too)

Absolutely loved this community, I got to take such a lovely tour with Amanda. She really made the place feel like home

This is a beautiful apartment complex in a quiet community which makes it very appealing. Unfortunately, the management of this facility is the worst I have experienced during my 15 years of living in apartment homes. I have lived here for nearly a year with multiple issues. Within the first week of moving in my dryer stopped working. It took me speaking to management to have a dryer from an unoccupied unit moved into my apartment, as they wanted me to wait several weeks until a repairman could... fix the issue. Several months into living here the toilet in my guest bathroom stopped working, and despite several phone calls it took 2 or more weeks to fix. After maintenance came to my apartment it was a quick 5 minute fix, but the issue appears to be more with getting the staff to return phone calls and/or place the appropriate paperwork/work orders. I have had packages sit it in the office and food spoil, as there are no notifications of deliveries.

Last but certainly not least is my experience with the move out process. I signed the move out notice MANY months ago. I have even stopped by the office and called as I keep receiving notices that my lease ends on April 15th, although I have stated numerous times that I will be here through the end of the month. Norma (who is no longer here) apparently misplaced the intent to vacate. During none of my conversations with various staff members regarding my intent to stay through the end of the month was I ever told that my notice was missing. I am now being held responsible for additional fees as my move out date has been extended since the notice to vacate cannot be located! I have called Myan management and the general manager with no return call. My best advice for those interested in this beautiful complex is to not be persuaded by the scenery until management changes to reflect the property. Lee mas

I regret leaving my old complex big time.... this complex is infested with spiders inside and out. My bf got bit on his neck and he had to take time off work and left him with a scar and recently my poor cat got bit and I had to take him to vet so it wouldn't get infected and become fatal:/ the management is horrible and rude they don't care about your well being they just want money money money. I paid over grand for one bedroom apartment it's not worth it at all! Webs in the apartment and... also your car will be full of webs over night so have to be careful when getting in your car. Also if your looking for amenities don't bother, the pool not even open and pest control said there's rattle snacks and he found dead rabbits. So for safety of yourself, family, and pets don't live here. I'm trying to fight my lease and get out ASAP! Worst mistake ever! Lee mas