Atera Apartments

The units are fine and in good shape. Everything else is not as mentioned from others. The end.

When I first moved here it was Madison @ Cedar Springs. No special appliances or cabinets but it was nice. Once the management changed it went from bad to worse. The office never knows anything and are completely clueless except for the lead property manager who you can never get ahold of. Packages are constantly stolen out of the mailroom. The USPS Mailboxes are out in the open and were broken in so much that they had to replace them altogether. The gate is broken at least once a month. The... visitor's gate is constantly not working to let visitors in with a code.
Trash Valet comes at random times instead of the designated times we are told and sometimes don't show up at all, even though we are charged a fee. If you don't have a pet you are still charged a pet fee. The shower head fell off the wall after a week of me moving into another unit. The microwave fell onto the oven after 2 weeks, took them a week to fix. They didn't replace the carpet even though it looked like someone spilled ink on it, they used offered a free carpet cleaning.
The heater wont circulate air properly during winter months, so you freeze. Had them come out 3x to fix and it works for a day and starts blowing cool air instead of warm air. Maintenance dude tried to say nothing was wrong while feeling cool air blowing instead of warm air. When I asked him if that was normal he looked me dead in the face and said yes. I made him stand there for 20mins and asked the question again. He then called his Supervisor who tried to say the same thing, I wasn't buying it. They claimed they fixed it and 24hrs later it was out again while it was snowing outside. Then the Thermostat stopped working altogether and had to wait a week for them to get another tech to fix that.
Then there's the issue with the windows. None of the windows had screens on them nor a screendoor for the sliding balcony door. I called the leasing office and the lady had the nerves to say oh some ppl don't have screen doors and to buy my own screens. I was told this after I was told to put in a maintenance ticket which kept getting closed for 2 months until they finally told me they could not put screens on my windows or give me a screendoor, which my law they are not required to do.
You have to call multiple times to get them on the phone and even then you still may be unsuccessful. They refuse to keep up the hallways and let every and anything build up. I had to keep annoying them for 2 months to get them to clean the hallway Lee mas

If I could give them zero stars I would. I moved into my unit a year ago and ever since it has been hell. I moved into a dirty apartment, holes in window screens, no screen on sliding door, dirty/broken and discolored blinds and a pest problem. Throughout my stay, I have dealt with over 20 maintenance requests where some have taken longer than others to be filled. My heat was not circulating properly in my unit for over two winter months and my son and I were freezing in our apartment. With... consist complaining they finally fixed it after two months. My packages have been stolen, I have dealt with pests (roaches), and charged a pest fee. I am nearing the end of my lease and I received my renewal letter. Atera inflated my rent attempting to raise my rent by almost $600 dollars. After speaking with Evan (renewal specialist) I received another letter which would only increase my rent by $250. On the letter it specifies to submit a 30 days notice to vacate. I adhered to the letter and submitted my 30 day notice but the apartment complex is not willing to honor it stating it was a clerical error. It is at the discretion of the manager to accept my notice vacant and she, was not willing to do that. Every person I spoke with was unwilling to help me and unwilling to accept accountability for Atera mistake. So now their mistake is my issue. I have already made arrangements, signed a leased, and put money down on another property. My situation is a money grab for Atera. Instead of them honoring their letter that was sent out, they are asking me to make payment arrangements. My experience has be terrible from the beginning and I would not recommend this place for anyone. I have made friends with other tenant who have lived her for many years and they have expressed the same and mentioned this property management company has been the worse. Lee mas

Maintenance crew is great, but overworked and slow at times with work orders.
Property is maintained for the most part.
Prices are manageable for the sq ft and location.
Office personnel and on-site management are poor.
Cooperate responds and communicates well.
Constant break-ins to the mailboxes, and "secure" package rooms.
Front gate is constantly broken.
Lots of tick tack fees.

Good luck getting someone in management to talk to you. Management is rotated and horrible to deal with. Maintenance requests are fulfilled very quickly which is nice, but apartments are not ready to move in and left dirty and with appliances that need to be replaced.