NEO at Midtown

I lived here from 2018-2022. When the new management took over, the complex went downhill quickly from their neglect.

They never fixed the doors that led from your hallway to the streets, resulting in individuals sleeping in the stairwell and making a makeshift fort in the stairwell.

They use and advocate for a towing company that will take advantage of you. My friend came to visit and registered his car under the app that they need you to use. However, he missed his license plate number by... one digit and although everything else was correct (the make, year, model) of his car, they towed him. We expressed this to management and they said it wasn’t their issue. Which obviously resulted in $300 expenses and we both missed a day of work to get his car.

They don’t clean the trash. Please ask to visit the trash chutes and you’ll see the neglect.

And they ask people taking tours to give them 5 stars to look better on their ratings ?? Lee mas

worst place in Dallas, trash sits by our place for days before they decide to pick it up.

horrible experience

-1000 star!

They boot residents cars for parking in visitor’s spots, they don’t even have enough parking spots for their residents.

The apartment is owned by the towing company, they have no say so whatsoever. This apartment complex changed more regulations in a year span than the White House in the whole of American history lifetime.

We called a bajillion, and one time about mold in the apartment but no maintenance showed up until we fixed it ourselves.

Good luck getting your deposit back... after moving out. Lee mas

I've been living here since January 2022 and would not recommend this complex. I was welcomed on move in day with roaches crawling up the walls. The apartments are old and falling apart. I've had several instances where the doorknobs fell off the door and I have to screw them back in myself. I was promised a renovated apartment but the renovations were done very cheaply and do not look like the images online. For example, the baseboards in the kitchen and bathroom have chipped and peeling paint... which I requested to be re-painted prior to move in but was never done. It takes on average 1-2 months for maintenance requests to be acknowledged and that is with constantly emailing the property staff to remind them of my requests. My washing machine is old and not draining properly and I have requested this be fixed or replaced but my maintenance work orders are closed without the washing machine being fixed. The top floor of the parking garage is dark and not safe at night. Many of the lights there have stopped working and were never replaced. Believe the majority negative reviews and live elsewhere. I wish I did. There are plenty of other nicer and better complexes in the area. Lee mas

we moved in 8/2020 during covid, so we couldn't get a tour, I love the property that we basically walked ourselves. So we moved in, when we did they had JUST resurface the counter tops & the whole apartment smelled horrible. It wasn't cleaned properly so TWO WEEKS after we moved in they came again to clean. No one picks up after their dogs, this no smoking property has cigarette butts everywhere, & you can get a great 2nd hand contact of weed. I am not going in to the ordeal from the winter... storm but let's say they weren't in a rush to help anyone.Now they just got bought out by a new management company & instead of explaining we had a final untilies bill with the old company, they just said the city of Dallas charged you 2-3 mths past due & if you don't pay you will incur late charges. We are due to renew in August & I was just going to stay but the are not only increasing out rent by 109.00 they are now charging 10 for packages (1/2 the time the packages are all over the floor) 10 for thier own rental insurance (we do not get an option) going up on the trash pick up, up on the pest fee (put in a work order because with all the renovations we have seen ROACHES) & they still haven't come, in total its about 50.00 in new fees. So needless to say WE ARE MOVING!! DO NOT LIVE HERE!! Hopefully this amazing property gets the management & love it needs. I really do love the property. Lee mas