Ashford Lakes Apartamentos

Wonderful staff of Anh, Bernice, and Ashley made me feel at home from our first meeting. And the property is beautiful, customer service is top tier!!

Frequent Robberies. People tires and catalac converter have been stolen. Bikes have been stolen off residents balconies.

I have lived here for over 2 years. At first, this apartment seemed nice because of the location on the bayou and the upgraded finishes, but there is so much CRIME in the parking lot and the apartment management has been doing shady things.
Personally, my bike has now been stolen twice. Once from the bike rack with a chain, and once from my balcony, which the thief would have to have climbed up 6 ft or so to get onto.
There has been over a dozen car break ins, tires stolen, etc over the past... year. One of these incidents led to gun shots in the parking lot, which I heard from inside my apartment. After this incident and addressing my concerns to management, I was told we would have a town hall type meeting where residents would get together with staff and the courtesy officer to discuss preventative measures and other initiatives the apartment would take. That was over 3 months ago and this has not been scheduled or followed up on..
Management has not done much to steer away these crimes. They say they have cameras and a courtesy officer that lives here but that has not helped any of these situations from being prevented or solved.
Also, after being here 2 years and am about to move out in less than 4 months, I have been charged with a pet fee and pet deposit equaling $500 to my rent, which I thought was taken care of when I first moved in.
The gate is continuously broke from people running into it, and the pool is frequently closed to maintenance and other issues according to management.
During the course of the pandemic, rent continued to increase. Normally I would agree with this because it is standard, but over the pandemic I was the only person out of my friends (living in other complexes in Houston) who had their rent increase elsewhere.
I would not recommend moving into Ashford Lakes. This place is going downhill fast. Lee mas

Office Management and Staff are excellent, Ashley, Anh and Bernice are all very professional, exemplifying positive attitudes !

I only moved cuz we bought a house. I miss the staff and neighbors. Great place to live.