Belle Spring Branch Apartamentos

I was here with the previous management. They had their issues. This new owner takes the cake. Things went from bad to worse. The property units are infested with cockroaches. You will not get rid of them. They have leased to many residents so we’ll come up with your conclusion. But I will say it is not good. Trash is found all around the parking lot. A dead rat was in the parking lot for about two months before it got disposed of. The property is dirty they do not clean it. Only the lobby and... office are clean. Maintenance is understaffed and they do not speak sufficient English. The courtesy officer does not respond to calls. You have mechanics at all hours working on vehicles and with load music. It reeks of marijuana. The place seriously went downhill. Lee mas

Our apartment was bought out by this company and they have come in and made things a complete mess. They changed the payment platform and blamed renters on not understanding quite how it works. They’ve continued to add random charges to multiple customers rents that were not originally agreed upon with previous owners and I was told that it’s how their company works. Then they’ll threaten to evict you if you refuse to pay their random charges that were not agreed upon. Maintenance is terrible... causing me to have to bring in separate help to fix my problems because it’s been two and a half weeks and still no one. I removed my dog from my apartment for two and a half weeks after my request and notified the property with a phone call so they had plenty of time. This poor quality is on them. I tried to break my lease because I’m extremely frustrated with how this company came in and just completely ruined the entirety of our living space and was told some absurd amount to break the lease, as if the reason for wanting to leave isn’t due to their inability to accommodate a proper living space. On top of that there are multiple units with roach problems that I’ve continued to have critters come through our vents. The hallways all smell like mildew and mold as well which is not pleasant to have to live with. I did not sign a lease with this company, would not have signed a lease with this company if that were the case. I have never been late on my rent or any bills regarding this apartment or any apartment as a matter of fact, I have never received any complaints as far as living in this building and I’m being treated terribly as if I’ve done something personally to these workers. I understand this is their work and they receive plenty of issues through the day. but we live here. Do better Lee mas

I’ve really tried to refrain from leaving a bad review. I’ve left two in the past and removed them as I’ve been trying to be understanding and compassionate towards those living around me and the staff included, but I’ve had it and it seems like this is the only way I’ll be heard. I’ve tried time and time again to get the office to understand how loud my upstairs neighbors are, to the point where my entire ceiling cracks when they walk, my lights flicker, it sounds like they’re constantly moving... furniture and I hear dogs barking and dragging stuff along the wall all day long from my other neighbors, who like to bang on their washer every 15 min at 4am. I understand common noise, I put up with it all day, but then it extends into the night, every night, and they still do nothing after I’ve complained over 10 times. It seems that only a few residents respect the fact that we live in a multi-family community and some things we should be more mindful about, ESPECIALLY AFTER HOURS. But that’s absolutely not the case and what makes it worse is the EXTREMELY poor quality of the building, it isn’t luxury. The walls are paper thin, you can hear everything, I can literally hear the people upstairs get out of bed and wash dishes, and everything is cheap, again, not luxury more like convenient, just read the other 1-star reviews. The halls are dirty and smell bad, aggressive dogs barking all day and night and pet waste. I’ve played recordings on how loud it is, and all I’ve asked for was them to be mindful of the noise, not stop, be MINDFUL and still nothing, it isn’t normal. Even when they suggest giving the tenants lease violations I ask them not to, I just want some level of common courtesy. And they do nothing but make false promises, I’ve been to the office, called the courtesy officer, even spoke with my neighbor and it’s like it’s falling on deaf ears. Apparently there aren’t any rules either for excessive noise and constant disturbances, in a MULTI FAMILY COMPLEX, WHERE PEOPLE DESERVE THE PEACE OF BEING AT HOME THAT THEY PAY FOR, so you basically have to deal with it. I have nothing to say about the staff, it’s clear they just work here, and I mean that literally, don’t expect anything but the run around and promised phone calls, the ONLY person in the office I feel genuinely cares is Lily. But honestly, last resort if you have to, but for your sanity, choose wisely. Lee mas

Worst experience I have had in a apartment complex , for paying for luxury they sure don't treat their residents like luxury. The first day of me getting my keys and apartment I got stuck in the elevator that's the first thing that happen to me there. Not only did no one answer the emergency line of the apartment complex they never called me to see if I was ok. Second thing that happen there my AC unit was connected with someone else apartment. I was not only paying for someone else AC they... never called me back see if they could reimburse they just brushed it under the rug. When you exit the elevator it always smells like dog pee and the hallway like marijuana. Their fire alarm is always going off as well, for Christmas eve the alarm went off all day and Christmas day it went off at 4:30am till 7:30 and this was not the first time this happen.

Their fees are ridiculous. The tow truck loves to tow your vehicle as well. Lee mas

I love this place it’s quiet,clean, and well organized. Maintenance is on top of everything you can send a request and get same day service. We have not had any problems with our car being towed. There is tow companies that come regularly it’s pretty simple if you park in the wrong area you’ll get towed or if you exceeded your visitors pass or simply don’t have your permit showing. We moved here from a horrible apartment and I’ll say this apartment makes me soo much happier and calm I can... finally get a good sleep without worrying about any break ins. This place is well secured. I highly recommend and can’t wait to see how this summer goes. Lee mas