12/10/24
I use to love living here but it has changed!
I’ve admired Old Farm Apartments since 2015, often passing by and dreaming of living here. In 2020, I finally moved in, but I’ve stayed more out of convenience than satisfaction. Unfortunately, the building has declined over the years (despite some efforts to improve), but the management's services fall short in many areas. For example, they charge $65 a month for unreliable internet, which forces me to pay for a separate, more affordable service to work from home without constant disruptions... .
They also charge $40 a month for trash pickup—something I could easily manage myself—but they refuse to remove it from the lease agreement. It feels like they’re more interested in profit than providing quality service. They stop giving you courtesy services such as cleaning your carpet or touching up the paint when you renew your lease.
My recent conversation with the leasing office only confirmed this, as I learned they’ve raised late fees to 10%, despite my four years of loyalty as a tenant. Emergencies? They show no empathy or flexibility. Whether it’s an internet outage, a hurricane, or a personal crisis, you're treated as just another rent check to them.
After enduring this treatment for so long, I’ve decided enough is enough. When my lease ends in July 2025, I’ll be moving on to a place that actually values its tenants.
Reseña de Apartments.com
1 persona encontrada esto útil
Administrador de la propiedad en Old Farm Apartment Homes respondió a esta revisión
Thanks for sharing your detailed feedback. It's disheartening to hear that we've fallen short of providing the experience you hoped for and expected. We genuinely appreciate your long-term residency and would like to address any concerns you've... raised regarding our services or fees. If you're open to discussing this further, please feel free to reach out directly so we can see how best we can assist you before you make a final decision about moving on. Thank you, Jakelin Jaimez - Community Manager - jakelin.jaimez@livebh.com