Star Voss Apartments

lots of black mold and they are not fixing any of the mold issues just the outside of the buildings.

This place is the last place they have to live. Now that the new owner has come in, they are charging you ridiculous things.
now you have to pay 26.07 To use the Rent Payment system they no longer want money orders it is theft.You go to the office to report how bad everything is. The elevators are always out of service. The hallways of dark, unsafe apartments make you afraid to go out.It doesn't matter, more than 1000 people gathered together to report to the authorities and the media.

Find any place that hosts reviews, and read them as they pertain to this property.

The concierge garbage service is unreliable. Very often the garbage can remains in the common hallway for days.

The cockroaches are incredibly hearty and resistant to all commercially available pesticides and remedies. They live in the walls between apartments and come out of any unsealed cracks in walls, floors, ceiling, anywhere where two sides or corners meet. Expect them in your cupboards, bathroom, bed,... clothes, food, and on you as you sleep. They are observed at all stages of life, suggesting a very healthy and old colony.

The water gets shut off for the majority of a work day sometime each month for unplanned plumbing repairs, usually because an old pipe has obviously burst somewhere and they simply wait for things to break before fixing them. My particular unit has an unstable one-foot hole in the bathroom ceiling because of a long-standing leak in the unit directly above, through which cockroaches enter as they will. No repairs are forthcoming even with the drywall and structural damage that continues to receive constant moisture with each shower.

Maintenance calls are ignored and then marked as "resolved" with nothing in that call being addressed or remedied. Urgent repairs such as fixing plumbing or electrical failures will likely not happen.

Electrical and water outages happen fairly constantly and without warning. Both effect quality of life, everything from ambient temperature to cold food storage to the ability to prepare a meal, do dishes, take a warm shower, or even use the toilet. Outages can last upwards of a week each time. You can expect additional personal costs to offset food spoilage or temporary relocation.

You can expect someone else's load of powered soap in each washing machine. The washers perform adequately when they are in proper working order, with the usual dank odor you expect from a publicly used facility. The dryers, even on low heat, have a high chance of ruining and discoloring anything made of cloth, smelling absolutely awful, and vaguely like burning.

There's new management as of May 2024, a new website, a new name, and a new resident portal. They put a fresh coat of polish on this waste product, but the old staff, the old system, the old habits, the old problems and one-star worthy reviews remain. Lee mas

I moved out of the property ensuring that it was left clean, yet I was charged $95 for cleaning. There were two unresolved issues in the property for which I had repeatedly sent maintenance requests via the app and also by calling. Although I received an email stating that the work order was completed, no one ever showed up to address the issues. Despite assurances from the office staff that I wouldn't be charged for these issues, I was billed $130 + $65 for damages.

Furthermore, I wasn't... informed about owing two months of utility payments upon moving out. At the time of moving in, I was told I wouldn't have to cover two months of utilities. Yet, they charged me for this upon move-out. You are the best person while move-in, however you are the worst one while move out for them. Lee mas

It pains me to leave this negative review but you know I have to call it out. I worked with this place for a month to eventually have to lease elsewhere because the office work didn't get completed and I got approved last minute after I had just signed with another complex that got it done in 2 days. I feel like I just got baited the $200 app fee and the ONLY reason it got approved is because I had to reach out to corporate and I was asking for my app fee back (which doesn't seem to be... happening). My advice if you want to rent here? After trying to call 3 times, just send the management company a message. Otherwise you will call 15+ plus times, drive there at least twice (2 hours for me round trip), and get no responses from emails. TBH I blame onsite management more than anyone else for letting this be an experience. '0' teamwork here. Lee mas