Sunrise at Atascocita Apartamentos

I couldn't believe I actually took a gamble and moved into these apartments with no floorplan or dimensions available for a townhouse. I just don't quiet understand how these apartments have been around for so long and no one has ever took the initiative to create a floor plan for their future residents. Over all I'm pleased with the outlay and how quiet these apartments are. I do wish some type of sign or reflectors of some sort was put in for where to enter the apartment complex because it can... be easily over seen driving down 1960 especially at night. I am satisfied to a point as a tenant to say the most but feel like I'm just another number to the books. I'm new to being a renter so I expected a better experience. On another note. Management seems a bit disorganized and lack communication amongst themselves and residents. As for maintenance, I understand they needs to prioritize
work. I just wish they were good with responding to our work orders with an estimated time of when issues can be resolved and what alternative are offered to tendants if a service they provide is down. I don't mean to sound privellaged but if I'm paying for an expensive service I expect a resolution to be offered as an inconvenience to their tendants. Good customer service goes a long way if you are running people business. It's frustrating and I feel like a fool for putting my trust into these people. I just want to be able to use my dryer properly without getting shocked or having my clothing shredded because it's damage internally. I just moved in 4 weeks ago and haven't been able to use my dryer for 3 weeks. These grounds also have a huge roach problem outside. I'm greatful they have yet to entered into my home. Landscaping is kept up but could use some mulch to make the area pop. Lee mas

The place has roaches and the staff will not fix the problem. There's been over 5 residents who all say they've called an complained- yet no reply or concern. Maintenance guy doesn't do his job and stares at everyone creepily. No security besides the gate and they refuse to put in cameras

I use to love living here. But once they changed management, the place went down hill fast.

1. Leasing managers lock themselves in the office.
2. Don’t answer when you knock.
3. They don’t answer the phones.
4. They barely answer emails.
5. They won’t take our packages so they are left outside in the open with an honor system.
6. They lie and say they don’t get maintenance requests, even though us residents get a confirmation email.
7. I have gotten rude responses when I finally get fed up... waiting for them to repair something.
8. They haven’t changed the gate code in years, so we get random drug deals in the apartments and people coming in and filling up our dump bins and then leave.
8. Our pool as been closed all summer even though other communities have their pool open.

Bring back the old managers! We miss them. Lee mas

I lived in a 3 bedroom and it had rats. I moved to a 2 bedroom and a rat came through the drain while my wife was showering which caused her to fall. All they did was provide sticky traps. Never caught a rat. They were too big for the traps. They would just run over the traps and drag them. I would not recommend this complex. There was a sex offender living in complex that management didn’t know about. I had to show them the dps sex offender site . They did make him move.

This apartment is really great! I was pleased when I moved in to see how clean and maintained everything was. I had to get something fixed right after I moved in and they came the very NEXT day and took care of it!! Very friendly staff, friendly neighbors, I’m glad I chose this as my home for me and the kids.