Grand Reserve Apartamentos

1. The maintenance department will close requests without even looking.
2. Management will close down amenities without giving a notice.
3. Trash problems every month.
4. People at the office do not care how long you have lived there, they will also raise there voices and be rude.

I have been living here since this place opened, moving out due to new management. Did not have any plans to move until the new management.

Multiple burglaries had happened and management does not want to work with lessee to make the community a safe and better place to live in.

Please be reminded that your monthly charges will be increasing in variable charges every month that nobody can explain what these new items are, nor a breakdown of these items. Very tyranny. emails not replied for six days, telephones not picked up, door was locked at least twice during business hours. Even the hotline staff has the same questions as mine...

To begin with the most important issue:
Lived here for just over 2 years, had 3 leasing companies. Hilltop (the current management) is the most tyrannical. All they care about is their bottom line, there isn’t any real interest in helping the residents. In the beginning of the pandemic, they sent an email outlining the specific clauses in our leases stating we have no excuse to not pay rent. But don’t worry, they put a plunger and a roll of toilet paper at our doors to make it up to us. They do... not negotiate.

That being said...

Great property location. Amenities are nice, maintained pretty well. Plenty of diversity from families to single residents, and still a quiet neighborhood. Walls/floors seem a bit thin at times, truly depends on your neighbors. It was worth what we paid, however prices seem to have gone way up (again, Hilltop is wildly money hungry. Including starting and issuing fines for anything they find convenient). Overall a decent living experience. Lee mas

Read the fine print if you move here. I am forced to relocate for work, and the management is charging 4.5 months of rent to vacate. It would still be 2.5 months (more than $3000) even with a 60 day notice. Management has let the property go downhill without felony background checks, lawn and general maintenance has been neglected, and crime has increased. For the money this place charges, I would suggest others look elsewhere.